דרושים ב-Amazon ב-Philippines, Pasay

Position Description: Account Support Specialist
Location: Manila
Language Requirements: English
Shift Requirements: Rotating shift and Rest DaysAs an AHS Specialist, you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics. Majority of your day would be taking in Inbound calls. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing.Key job responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaises with other departments as required to resolve Seller’s issues and questions.

Key job responsibilities
• Deliver best-in-class security services focused on enhancing the safety and security of all Amazon employees, contractors, and visitors.
• Manage day-to-day security operations for a diverse portfolio of sites and customers with unique requirements.
• Be the trusted security advisor and subject matter expert in the assigned area of responsibility, through high quality communication and excellent briefing skills.
• Implement and improve security plans, policies, and programs.
• Coordinate security incident response.
• Respond to customer security concerns.
• Monitor the external threat environments in the defined area and take measures to minimize security risk to the business to the dynamic security environment.
• Successfully align ACS metrics, goals, and strategic direction across the geographic area to support the overall team and organizational mission.
• Earn trust through key customer and stakeholder engagements, and liaison with external partners.
• Communicate accurately and in a timely manner with stakeholders at the tactical and strategic level.
• Build and maintain close relationships with peers at other security functions at Amazon to exchange and share security concerns and collaborate on closing gaps and building best practices.
A day in the life
- Oversee guarding operations and hold guarding vendors accountable for the quality-of-service delivery. This includes identifying opportunities for cost efficiencies and frugality.
- Build relationships through coordination with internal and external security partners including local law enforcement.- Develop and deliver plans, based on risk assessments, to close any potential gaps in security controls.
- Conduct site security assessments and identify trends in findings and develop and implement measures to address systemic issues.
- Plan and lead drills, tabletop exercises, and other security readiness activities across sites.
- Coordinate corporate security support to events.
- Monitor physical security device installation, commissioning checks of new buildings; and ongoing maintenance activities, including engagement with vendors.

- Bachelor’s degree (or higher) in Criminal Justice, Security, Law Enforcement, Business Management, Accounting, International Relations or equivalent professional experiences.
- Minimum 7 years’ experience in the security field in a global corporate environment or large-sized organization (e.g. NGO, public sector, police, or military), including experience in a managerial role.
- Experience managing service providers and vendors.
- Security operations, risk management, and crisis communication.
- Writing, reviewing, and publishing security standards and standard operating procedures.
- Training development and delivery.
- Security incident investigation.
- Project Management.
- Contract management.
- Fluent in English, and able to communicate (written/verbal) clearly and concisely.

Position Description: Account Support Specialist
Location: Manila
Language Requirements: English
Shift Requirements: Rotating shift and Rest DaysAs an AHS Specialist, you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics. Majority of your day would be taking in Inbound calls. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing.Key job responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaises with other departments as required to resolve Seller’s issues and questions.

Position Description: Account Support Specialist
Location: Manila
Language Requirements: English
Shift Requirements: Rotating shift and Rest DaysAs an AHS Specialist, you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics. Majority of your day would be taking in Inbound calls. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing.Key job responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaises with other departments as required to resolve Seller’s issues and questions.

Position Description: Account Support Specialist
Location: Manila
Language Requirements: English
Shift Requirements: Rotating shift and Rest DaysAs an AHS Specialist, you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics. Majority of your day would be taking in Inbound calls. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing.Key job responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaises with other departments as required to resolve Seller’s issues and questions.