דרושים Services Support Specialist Gsd ב-אמזון ב-Pakistan, حیدرآباد

An Associate, Quality Services owns manual execution of documented set of task instructions for a list of components or features of a product, as per the defined productivity and quality targets, agreed SLA and adhere to processes.
Key job responsibilities
· Gain understanding of the application test procedures and how to use applicable software and tools.
· Execute test instructions and report test results accurately and promptly.
· Report any deviations observed
· Understand any changes in test instructions related to their assigned work
· Follow defined processes to perform assigned workA day in the life
Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes

- - Understanding Software testing
- - Ability to complete assigned tasks accurately and promptly

- Experience with testing consumer devices

The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.
A day in the lifeAbout the hiring groupJob responsibilitiesThe successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- Bachelor’s degree in Computer Science or related field or experience equivalent.
- 1+ years of experience in help-desk or desk-side support environment
- Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
- Strong verbal and written skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holidays

The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.
A day in the lifeAbout the hiring groupJob responsibilitiesThe successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative,
and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.

- Bachelor’s degree in Computer Science or related field or experience equivalent.
- 1+ years of experience in help-desk or desk-side support environment
- Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
- Strong verbal and written skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holidays

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.
A day in the lifeAbout the hiring groupJob responsibilitiesThe successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.

- Bachelor’s degree in Computer Science or related field or experience equivalent.
- 1+ years of experience in help-desk or desk-side support environment
- Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
- Strong verbal and written skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holiday

- Preferred qualifications
- Bachelor’s degree in Computer science or IT related field.
- Microsoft MCSE, MCITP Systems Administrator (Active Directory)
- Advanced Linux systems administration skills
- Strong troubleshooting skills of very complex systems
- Ability to explain complex IT concepts in simple terms
- ITIL Foundation Certification