דרושים Services Support Associate Large Email Monitoring ב-אמזון ב-India, Mumbai

Key job responsibilities• Previous experiences as Software / Solution Architect, Lead Architect or similar role
• Experience in architecting, designing and developing applications that leverage AWS services
• Experience in designing scalable, highly available applications using containers, serverless technologies and event-driven architectures
• Prior consulting experience working directly with customers and partners.
• Acting as a trusted advisor to customers on industry trends, emerging technologies and assist customer in infrastructure and application development
• Providing technical guidance and troubleshooting support throughout project delivery
• Expert level proficiency in at least one programming language (Typescript/ NodeJS/AngularJS/ReactJS/ Java/C#/GOLang)
• Familiarity with AWS Storage, SQL and No SQL databases with awareness of protocols such as gRPC, Web-sockets and graphql
• Knowledge of cloud architecture design patterns, Event driven, Micro-services architecture
• Preferred experience in optimize cloud systems for scalability, security, and performance
• Experience in agile software development
• Advising and implementing AWS best practicesAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree
- Experience in cloud based solution (AWS or equivalent), system, network and operating system
- Technical degree or equivalent experience; Computer Science or Engineering background preferred; Masters Degree desired.
- 15+ years of an application programming and/or hands-on technical application architecture experience
- 15+ years of experience as a technical specialist in Customer-facing roles.
- Ability to travel to client locations as needed (25-40%)

- AWS Professional level certification
- Extensive experience architecting, designing and programming applications in an AWS Cloud environment
- Experience with designing and building application using AWS services such as EC2, AWS Elastic Beanstalk, AWS OpsWorks o Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability
- Hands on programing skills in any of the following: Java, Node.js, Ruby, .NET or Scala
- Agile software development expert
- Experience with continuous integration tools (e.g. Jenkins) Hands on familiarity with CloudFormation Experience with configuration management platforms (e.g. Chef, Puppet, Salt, or Ansible)
- Practical application development experience on Linux and Windows-based systems

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS globally to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You will be a valued member of an exceptional global team working on local problems, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment.Key job responsibilities
- Experience in technical support, or experience troubleshooting and debugging technical systems Experience scripting in modern program languagesA day in the life
• Dive deep to pinpoint the underlying causes of software-based issues, providing valuable assistance in escalations when necessary.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
• Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
• Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code releases.
• Working with various internal software development teams to actively enhance systems and services within the team’s scope.
• Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- 1+ years of technical support experience
- Experience scripting in modern programming languages
- 1+ Year Linux\Windows systems administration experience.

- Experience in technical support
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining software.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job
description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or
includes alternative experiences, don’t let it stop you from applying.
Why AWS
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree required
- 5-8 years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc.
- Hands-on technical practitioner and individual contributor
- Hands-on experience working on the design, development and deployment of contact center solutions at scale

- 5-8 years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms
- Familiarity with Amazon Connect capabilities, benefits, and required deployment skills. Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment
- Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure.
- Experience implementing and optimizing AI-powered customer service solutions
- Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning
- Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services
- Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs

• Understand the internal customer’s business need and guide them to a solution using our AWS AI Services, AWS AI Platforms, AWS AI Frameworks, and AWS AI EC2 Instances .
• Assist internal customers by being able to deliver a ML / DL project from beginning to end, including understanding the business need, aggregating data, exploring data, building & validating predictive models, and deploying completed models to deliver business impact to the organization.
• Use Deep Learning frameworks like MXNet, Caffe 2, Tensorflow, Theano, CNTK, and Keras to help our internal customers build DL models.• Use SparkML and Amazon Machine Learning (AML) to help our internal customers build ML models.
• Work with our Professional Services Big Data consultants to analyze, extract, normalize, and label relevant data.
• Work with our Professional Services DevOps consultants to help our internal customers operationalize models after they are built.
• Assist internal customers with identifying model drift and retraining models.
• Research and implement novel ML and DL approaches, including using FPGA.This role is open for Mumbai/Pune/Bangalore/Chennai/Hyderabad/Delhi/Pune.About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 10+ years of professional or military experience, including a Bachelor's degree.
- 7+ years managing complex, large-scale projects with internal or external customers.
- Assist internal customers by being able to deliver a ML / DL project from beginning to end, including understanding the business need, aggregating data, exploring data, building & validating predictive models, and deploying completed models to deliver business impact to the organization.
- Skilled in using Deep Learning frameworks (MXNet, Caffe2, TensorFlow, Theano, CNTK, Keras) and ML tools (SparkML, Amazon Machine Learning) to build models for internal customers.

- 10+ years of IT platform implementation in a technical and analytical role experience.
- Experience in consulting, design and implementation of serverless distributed solutions.
- Experienced in databases (SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) and managing complex, large-scale customer-facing projects.
- Experienced as a technical specialist in design and architecture, with expertise in cloud-based solutions (AWS or equivalent), systems, networks, and operating systems.

Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that’s more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues.You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. You will be counted on to identify areas of improvement and drive projects to implement them. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity that’s higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way, we guarantee that you’ll work hard, have fun and impact many customers!Qualification:
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systemsThis role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. AWS Support is 24x7x365 operations and work timings for this role is in India night time i.e. 10 PM to 6 AM IST or 1 PM to 10 PM IST. You are expected to work in night shifts hours based on business requirements.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree in Computer Science, related field, or equivalent work experience.
- Experience (non-internship) in professional software development.
- Extensive experience in designing or architecting (design patterns, reliability and scaling) of new and existing systems.
- Programming experience with at least one software programming language- Java, Python, or TypeScript.
- Experience as a tech lead OR leading an engineering team.
- This role requires you to be a national of an EU member state.

- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Experience in prototyping quickly new systems and solutions
- Experience developing using SQL and NoSQL databases.
- Experience in Cloud Technologies.Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction.
Key job responsibilities
The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours’ time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn’t be accessed by anyone other than employee
• Willingness to work in Non-tech role for contract duration of 6 months
• Ability to audit image/video/text based Jobs
• Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen
• Willingness to work on incremental targets/goals on quality & productivity
• Fast Pace of implementation & consistent performance
• Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player
• Readiness to come to office for few days (when required, applicable for associates working from home)
• Willing to switch ON laptop camera while on virtual meetings.A day in the life
Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon’s work policy.

- Bachelor's degree

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays