דרושים Ai Content Expert ב-אמזון ב-India, Chennai

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
About AWS:
Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree required
- 5-8 years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc.
- Hands-on technical practitioner and individual contributor
- Hands-on experience working on the design, development and deployment of contact center solutions at scale

- 5-8 years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms
- Familiarity with Amazon Connect capabilities, benefits, and required deployment skills. Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment
- Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure.
- Experience implementing and optimizing AI-powered customer service solutions
- Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning
- Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services
- Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs

Key job responsibilities
As an Engineer on the team, you will develop highly scalable services to manage billions of smart devices connected to Alexa through the cloud. Your work will span across Alexa skills, voice user interfaces, cloud services, and a rapidly-growing ecosystem of IoT devices. You will help lay the foundation to move from directed device interactions to learned behaviors that span multiple devices throughout the home. You will have the satisfaction of working on a product your friends and family can relate to, and want to use every day. We believe the Smart Home has the rare opportunity to have a giant impact on the way people live.A day in the life

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is looking for an AI Content Expert II to help with annotations, content generation, and data analysis. As part of the Data Team, you will be responsible for delivering high-quality training data to improve and expand AGI's Large Language Models' (LLMs) capabilities.Key job responsibilities
As an AI Content Expert, you will be responsible for creating training data that are complex in nature and will require you to make informed and high judgement decisions in each case. You will be working closely with scientists and engineers to review and update guidelines, identify tooling improvement opportunities, and engage in conversations regarding the quality of data.- Creating and annotating high-quality complex training data in multiple modalities (text, image, video) on various topics, including technical or science-related content
- Writing grammatically correct texts in different styles with various degrees of creativity, stricly adhering to provided guidelines
- Performing audits and quality checks of tasks completed by other specialists, if required
- Making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks
- Diving deep into issues and implementing solutions independently
- Identifying and reporting tooling bugs and suggesting improvementsA day in the life
We are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.

- Bachelor’s degree in a relevant field or equivalent professional experience
- 2+ years of experience working with written language data, including experience with annotation, and other forms of data markup.
- Strong proficiency in English. Candidate must demonstrate excellent writing, reading, and comprehension skills (C2 level in the Common European Framework CEFR scale).
- Strong understanding of U.S.-based culture, society, and norms.
- Strong research skills to gather relevant information, understand complex topics, and synthesize multiple resources; understanding of basic academic integrity, i.e. plagiarism.
- Excellent attention to details and ability to focus for a long period of time
- Comfortable with high-school level STEM*
- Ability to effectively write and evaluate diverse subject matter across various domains*
- Ability to adapt writing style to suit various style guidelines and customers.
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy

- Experience with creating complex data for LLM training and evaluation
- 1+ year(s) of experience working with command line interfaces and basic UNIX commands
- Familiarity with common markup languages such as HTML, XML, Markdown
- Familiarity with common standard text formats such as JSON, CSV, RTF
- Working knowledge of Python or another scripting language
- Familiarity with regular expressions syntax
- Familiarity with Large Language Models
- Comfort in annotation work that may include sensitive content

An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction.
Key job responsibilities
The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours’ time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn’t be accessed by anyone other than employee
• Willingness to work in Non-tech role for contract duration of 6 months
• Ability to audit image/video/text based Jobs
• Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen
• Willingness to work on incremental targets/goals on quality & productivity
• Fast Pace of implementation & consistent performance
• Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player
• Readiness to come to office for few days (when required, applicable for associates working from home)
• Willing to switch ON laptop camera while on virtual meetings.A day in the life
Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon’s work policy.

- Bachelor's degree

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Key job responsibilities
Occasional travel to other US cities as required.Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.Create and maintain documentation.Ticket queue management and ticket auditing across North America.Handle to completion requests and technical project work.Assist with activities to triage and escalate any system or network outage to reduce downtime.Handle escalations from Level 1 support.

- High school or equivalent diploma
- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of supporting and maintaining a corporate network environment experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience supporting video conference and teleconference equipment

Overview of the role:
An candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports. You will be detail-oriented and organized, capable of handling multiple projects at once, and capable of dealing with ambiguity and rapidly changing priorities. You will have expertise in process optimizations and systems thinking and will be required to engage directly with multiple internal teams to drive business projects/automation for the RBS team. Candidates must be successful both as individual contributors and in a team environment, and must be customer-centric. Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working in a deadline-driven work environment.Responsibilities Include:
· Has logical reasoning, critical thinking, problem solving abilities for automation scripting.· Has framework engineering abilities and follows automation development best practices.· Automate user interactions and API with existing tools/solutions, build localized small scale solutions for quick deployment, build python scripts to automate day to day, repeatable activities within a team· Optionally, an Automation Expert may build front end UI for web application· Writes clear and detailed functional specifications based on business requirements as well as writes and reviews business cases.· Applies rigorous approach to problem solving.
Possesses relevant understanding and experience on automation processes and workflow. Able to dive deep in the automation process to correct under-performing parts and acts as a trouble shooter.Basic Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proficiency in automation using Python
• Excellent oral and written communication skills
• Experience with SQL, ETL processes, or data transformation
Preferred Qualifications
• Experience with scripting and automation tools
• Familiarity with Infrastructure as Code (IaC) tools such as AWS CDK
• Knowledge of AWS services such as SQS, SNS, CloudWatch and DynamoDB
• Understanding of DevOps practices, including CI/CD pipelines and monitoring solutions
• Understanding of cloud services, serverless architecture, and systems integrationKey job responsibilities
As an Automation Expert you are responsible for working with cross-functional teams to develop small-medium scale long term automated solutions using API, Selenium, Python and other tools, and utilize automation metrics to determine improvement opportunities. Working in a dynamic environment, you will be responsible for monitoring key success metrics. You will be expected to quickly become a subject matter expert of automation, and help business leaders improve automation penetration, make better decisions, and generate value.

- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
- 2+ years of tax, finance or a related analytical field experience

- Knowledge of Python, VBA, Macros, Selenium scripts

The role’s responsibilities include:- Identify content opportunities and partnerships with producers, studios and content owners/aggregators.
- Negotiate license agreements with large and small content providers to secure high demand content for the service.
- Benchmark content and create a strategy / tactical plan to bridge the content gap.
- Build and manage relationships with heads of studios, creators and producers
- Analyze the market segment conditions, challenges and opportunities.- Develop and document acquisition plans, financial metrics and goals for senior management.

- 8+ years of content licensing, syndication or distribution experience.

- 7+ years of content licensing, syndication or distribution experience.