דרושים Cloud Support Engineer - Storage & Cdn ב-אמזון ב-Cambodia

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS의 데이터센터 운영팀은 글로벌 클라우드 컴퓨팅 인프라를 설계, 설치 및 유지 관리하고 있습니다. 운영팀의 업무 범위에는 Linux 시스템 장애처리, HW 서버 복구, 네트워크 이슈 해결, 데이터 센터 유지 보수 지원 등이 포함됩니다.Key job responsibilities
- Maintain efficiently a high level of system reliability by prioritizing and resolving trouble tickets related to Systems and Network hardware problems
- Linux server and XEN service virtualization troubleshooting
- Remediate physical layer outages on both Systems & Network
- Participate in Data Center power & cooling events - 24x7 On-Call requirements and shift rotations
- Install & configure racks in-line with internal SLAs
- Triage & resolve trouble tickets for all devices
- Physical replacement of server and network devices
- Interact with third-party vendors & contractors
- Contribute ideas to improve operational efficiency
- Participate in and deliver on a number of local/regional/global projects
* This role involves covering 24x7 shift rotation
- 시스템 및 네트워크 하드웨어 이슈 해결을 통해 시스템 안정성 유지
- Linux 서버 및 XEN 서비스 가상화 문제 해결
- 시스템 및 네트워크의 물리적 계층 중단 재조정
- 데이터 센터 전력 및 냉각 이벤트 해결 지원
- 외부/계약 업체와의 협업
- 보안 및 안전 관련 프로세스 및 지침 준수
- 24x7 On-Call 교대 근무
- 서버 및 네트워크 장치의 물리적 교체
- DC 업무 환경 개선 및 운영 효율성 향상을 위한 프로세스 개선 작업
- 글로벌 프로젝트 참여 기회 제공About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 3+ years of IT infrastructure experience
- Basic understanding of data center facilities
- Solid Understanding of Linux/Unix Administration and server Hardware Troubleshooting and hands-on experience

- Data center operation experience
- Network certification - CCENT/CCNA, Network+
- Scripting skills - Bash, Python, Perl, etc.
- Project coordination/management experience
- Bilingual (Korean/English)

The Senior Manager, Applied Science owns the science mission for new GenAI products and initiatives across Alexa AI's Personalization, Autonomy and Proactive Intelligence organization, bringing together Personalization science to power Alexa experiences. You will lead a team of applied scientists to harness state of the art technologies across machine learning, natural language processing, LLM training, and application, to advance the scientific frontiers of AI personalization and autonomous intelligence. The right candidate will be an inventor at heart, provide deep scientific leadership, establish compelling technical direction and vision, and drive ambitious research initiatives that push the boundaries of what's possible with AI.You will need to be adept at identifying promising research directions, developing novel AI solutions, and translating advanced AI research into production-ready models. You will need to be adept at influencing and collaborating with partner teams, launching AI models into production, and building team mechanisms that will foster innovation and execution. This role represents a unique opportunity to tackle fundamental challenges in how Alexa understands, personalizes, and proactively assists users through state-of-the-art AI technologies.Key job responsibilities
Technical Leadership
- Lead complex research and development projects
- Partner closely with the T&C Product and Engineering leaders on the technical strategy and roadmap
- Evaluate emerging technologies and methodologies
- Make high-level architectural decisions
Research & Development
- Drive innovation in applied science areas- Author technical papers and patents

- M.S. in Computer Science, Machine Learning, or a related field.
- 10+ years experience in natural language processing, machine learning, recommendation, search, multimodal AI, or a related field.
- Proven track record of leading and managing science and engineering teams in building complex, real-time systems involving AI, ML, NLP with successful delivery to customers.
- Demonstrated track record of project delivery for large, cross-functional projects with evolving requirements. Ability to take a project from requirements gathering and design to actual product launch, customer validation and scaling.
- Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead combined science and engineering efforts to meet timelines with optimal solutions.

Preferred qualifications
- Ph.D. in Computer Science, Machine Learning, or a related field.
- 10+ years experience in recommendations, search, natural language processing, machine learning, deep learning, Generative AI, Agentic AI or a related field.
- Demonstrated ability to push the envelope in at least one machine learning domain (e.g. deep learning, NLP, reinforcement learning)
- Expertise in large language models or demonstrated ability to develop this expertise quickly.
- Excellent written and verbal technical communication with an ability to present complex technical information in a clear and concise manner to a variety of audience.
- Expertise in end-consumer AI experiences, ideally with learning/ experiential offerings.
- Demonstrated track record of peer-reviewed scientific publications that advance state-of-the art for applied science.

Think Big. The ideal candidate will build and solutions across thousands of devices. You will strive to improve and streamline processes to allow for work on a massive scale.What is in it for you?
Team culture: You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal.Gratification: You will know you are directly responsible for solving real customer problems.Ownership: You will quickly become responsible for key components of the service, and drive what and how to build them.Have fun: Surround yourself with a highly talented pool of engineers that like to solve complex problems, but also work in a fun and autonomous environment.A day in the life
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
다양성
AWS는 다양한 경험을 중요하게 생각합니다. JD에 나와 있는 자격 및 기술을 모두 충족하지 못하더라도 지원자가 지원하도록 권장합니다. 경력을 이제 막 시작하였거나, 전통적인 경력을 쌓지 않았거나, 조금 다른 경험을 쌓았다고, 지원을 중단하실 필요는 없습니다.AWS를 선택해야 하는 이유
아마존 웹 서비스 (AWS) 는 세계에서 가장 포괄적이고 널리 채택된 클라우드 플랫폼입니다.우리는 클라우드 컴퓨팅 시장을 개척했으며 혁신을 멈추지 않았습니다. 이것이 바로 가장 성공적인 스타트업부터 Global 500 기업에 이르는 고객이 AWS의 제품 및 서비스 제품군을 신뢰하는 이유입니다.일과 삶의 균형
우리는 일과 삶의 조화를 중요하게 생각합니다.직장에서의 성공을 위해 가정에서의 희생을 감수해서는 안 됩니다. 그렇기 때문에 유연한 근무 시간과 근무 방식이 우리 문화의 일부입니다.직장과 가정에서 지지받는다고 느낄 때 클라우드로는 달성할 수 없는 것이 없습니다.포용적인 팀 문화
AWS에서는 배우고 호기심을 갖는 것이 우리의 본능입니다.직원이 주도하는 어피니티 그룹은 서로 다른 점을 자랑스럽게 여길 수 있는 포용의 문화를 조성합니다.인종 및 민족에 관한 대화 (CORE) 및 AmazeCon (성별 다양성) 컨퍼런스를 포함하여 진행 중인 이벤트와 학습 경험은 우리가 우리의 독창성을 받아들일 수 있도록 영감을 줍니다.멘토십 및 경력 개발
우리는 세계 최고의 고용주가 되기 위해 노력하면서 지속적으로 성과 기준을 높이고 있습니다.그렇기 때문에 더 다재다능한 전문가로 발전하는 데 도움이 되는 지식 공유, 멘토십 및 기타 경력 개발 리소스를 찾을 수 있습니다.일과 삶의 균형
우리는 일과 삶의 조화를 중요하게 생각합니다.직장에서의 성공을 위해 가정에서의 희생을 감수해서는 절대 안 됩니다. 이것이 바로 우리가 근무 문화의 일환으로 유연성을 추구하기 위해 노력하는 이유입니다.직장과 가정에서 지지받는다고 느낄 때 클라우드로는 달성할 수 없는 것이 없습니다.

•3+ years of network and operating system support experience
•Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
•3+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services
•Fluent in Korean and English

•Telecom Certified in Korea (무선설비기사, 정보통신기사)
•Experience troubleshooting telephony systems
•Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER, etc
•Operational experience in a 24/7 production environment
•Experience working as part of a global team

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS의 데이터센터 운영팀은 글로벌 클라우드 컴퓨팅 인프라를 설계, 설치 및 유지 관리하고 있습니다. 운영팀의 업무 범위에는 Linux 시스템 장애처리, HW 서버 복구, 네트워크 이슈 해결, 데이터 센터 유지 보수 지원 등이 포함됩니다.Key job responsibilities
- Maintain efficiently a high level of system reliability by prioritizing and resolving trouble tickets related to Systems and Network hardware problems
- Linux server and XEN service virtualization troubleshooting
- Remediate physical layer outages on both Systems & Network
- Participate in Data Center power & cooling events - 24x7 On-Call requirements and shift rotations
- Install & configure racks in-line with internal SLAs
- Triage & resolve trouble tickets for all devices
- Physical replacement of server and network devices
- Interact with third-party vendors & contractors
- Contribute ideas to improve operational efficiency
- Participate in and deliver on a number of local/regional/global projects
* This role involves covering 24x7 shift rotation
- 시스템 및 네트워크 하드웨어 이슈 해결을 통해 시스템 안정성 유지
- Linux 서버 및 XEN 서비스 가상화 문제 해결
- 시스템 및 네트워크의 물리적 계층 중단 재조정
- 데이터 센터 전력 및 냉각 이벤트 해결 지원
- 외부/계약 업체와의 협업
- 보안 및 안전 관련 프로세스 및 지침 준수
- 24x7 On-Call 교대 근무
- 서버 및 네트워크 장치의 물리적 교체
- DC 업무 환경 개선 및 운영 효율성 향상을 위한 프로세스 개선 작업
- 글로벌 프로젝트 참여 기회 제공About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 3+ years of IT infrastructure experience
- Basic understanding of data center facilities
- Solid Understanding of Linux/Unix Administration and server Hardware Troubleshooting and hands-on experience

- Data center operation experience
- Network certification - CCENT/CCNA, Network+
- Scripting skills - Bash, Python, Perl, etc.
- Project coordination/management experience
- Bilingual (Korean/English)

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS 인프라 서비스 (AIS)
AWS 인프라 서비스는 모든 AWS 글로벌 인프라의 설계, 계획, 제공 및 운영을 담당합니다. 즉, 우리는 클라우드를 운영하는 팀입니다. AIS는 고객이 의존하는 혁신에 지속적으로 액세스할 수 있도록 모든 AWS 데이터 센터와 모든 서버, 스토리지, 네트워킹, 전력 및 냉각 장비를 지원합니다. 또한 공급망에 영향을 미치는 수천 가지 변수가 있는 가장 어려운 문제를 해결하기 위해 노력하고 있으며, 이에 도움을 줄 재능 있는 인재를 찾고 있습니다.소프트웨어, 하드웨어, 네트워크 엔지니어, 공급망 전문가, 보안 전문가, 운영 관리자 및 기타 중요한 역할로 구성된 다양한 팀에 합류하게 됩니다.AWS 전반의 사람들과 협력하여 최고 수준의 안전 및 보안 표준을 제공하는 동시에 고객에게 가능한 최저 비용으로 무한해 보이는 용량을 제공할 수 있게 됩니다.또한 대담한 아이디어를 환영하고 이를 소유하여 완성할 수 있게 하는 포용적인 문화를 경험하게 될 것입니다.AWS의 데이터센터 운영팀은 글로벌 클라우드 컴퓨팅 인프라를 설계, 설치 및 유지 관리하고 있습니다. 운영팀의 업무 범위에는 Linux 시스템 장애처리, HW 서버 복구, 네트워크 이슈 해결, 데이터 센터 유지 보수 지원 등이 포함됩니다.Key job responsibilities
Maintain efficiently a high level of system reliability by prioritizing and resolving trouble tickets related to Systems and Network hardware problems
Linux server and XEN service virtualization troubleshooting
Remediate physical layer outages on both Systems & Network
24x7 On-Call requirements and shift rotations
Install & configure racks in-line with internal SLAs
Triage & resolve trouble tickets for all devices
Physical replacement of server and network devicesEnforce Amazons Security Best Practices
Interact with third party vendors & contractors
Contribute ideas to improve operational efficiency
Participate in and deliver on a number of local/regional/global projects
* This role involves covering 24x7 shift rotation시스템 및 네트워크 하드웨어 이슈 해결을 통해 시스템 안정성 유지
Linux 서버 및 XEN 서비스 가상화 문제 해결
시스템 및 네트워크의 물리적 계층 문제 해결
외부/계약 업체와의 협업
보안 및 안전 관련 프로세스 및 지침 준수
24x7 On-Call 교대 근무
서버 및 네트워크 장치의 물리적 교체
DC 업무 환경 개선 및 운영 효율성 향상을 위한 프로세스 개선 작업
글로벌 프로젝트 참여 기회 제공About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 3+ years of IT infrastructure experience
- Basic understanding of data center facilities
- Solid Understanding of Linux/Unix Administration and server Hardware Troubleshooting and hands-on experience

- Data center operation experience
- Network certification
- CCENT/CCNA, Network+
- Scripting skills - Bash, Python, Perl, etc. - Project coordination/management experience
- Bilingual (Korean/English)

As a Sr. Delivery Consultant - Application Modernization, you will be proficient in leading the architecture of complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current applications, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Leading the design and implementation of complex, scalable, and secure AWS solutions tailored to customer needs
2. Provide technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
6. Experience as a tech lead or leading a high performing consulting teamAbout the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of experience in cloud architecture and implementation
- Bachelor’s degree in computer science, Engineering, related field, or equivalent experience
- 5+ years experience leading application architecture/design/modernization projects, including cloud-based solutioning (AWS or equivalent), with AI and automation
- 5+ years experience with Infrastructure as Code (IaC) tools and practices

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Experience leading large-scale software development and modernization initiatives, with deep expertise in multiple programming languages (e.g. Java, Python, C++, JavaScript, Microservices) and Generative AI tools/technologiesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

AWS 프로페셔널 서비스 컨설턴트는 IT 인프라 및 애플리케이션 아키텍처 지침을 제공하고, 개념 증명 프로젝트를 주도하며, 엔터프라이즈 포트폴리오 평가를 수행하고, 운영 모범 사례를 검토하고, 기술 이전 워크샵을 수행합니다. AWS 컨설턴트는 고객 및 파트너와 협력하여 보안 및 규정 준수, 성능 및 확장성, 가용성 및 관리 효율성 문제를 해결합니다. 고객에게 기존 시스템을 마이그레이션하고 모든 범위의 AWS 서비스를 사용하여 새로운 시스템을 구축하는 것에 대해 조언합니다. 또한 정책, 프로세스 및 사용자 변경에 대한 비기술적 변경 관리 작업을 지원합니다.
AWS에서는 고객 및 파트너와 주요 계약에 대해 협업하는 동시에 파트너가 기술 전문성과 용량을 개발할 수 있도록 지원할 기술 설계자를 찾고 있습니다. 개인은 기술 경험, 실제 키보드 용량, 기술 리더십 경험 및 빠른 환경에서 빠르게 학습할 수 있는 능력의 강력한 조합을 필요로 합니다. 클라우드 인프라, 최신 마이크로 서비스 및 애플리케이션, 엔터프라이즈 애플리케이션 마이그레이션 등 여러 영역에 걸쳐 있는 고객 솔루션에 초점을 맞출 예정입니다
전체 AWS 조직과 협력하여 제품 및 서비스 팀에 액세스하고, 올바른 솔루션을 제공하며, 고객의 요구에 따라 기능 혁신을 추진합니다. 프로페셔널 서비스는 고객과 파트너를 위한 다양한 프로젝트에 참여하여 AWS 고객 기반 전반에 걸쳐 집단 경험을 제공하고 고객의 강력한 성공에 집착합니다. Global Practice 리더로서, 여러분은 아시아 태평양과 일본에 걸쳐 광범위한 프로페셔널 서비스 팀의 리더십과 멘토링을 제공할 것입니다This is a customer-facing role. You will be required to travel to client locations and deliver professional services as needed.
고객을 대면하는 역할이며, 필요에 따라 전문적인 서비스 제공을 위해 고객을 방문해야 할 수 있습니다.AWS Global Services
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Knowledge of the primary aws services (ec2, elb, rds, route53 & s3)
- Experience implementing AWS services in a variety of distributed computing environments

- 5+ years of IT implementation experience
- Experience and technical expertise (design and implementation) in cloud computing technologies
- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience