דרושים ב-Airbnb ב-Australia

The Difference You Will Make:

As a Senior Market Manager, you will be responsible for the supply health and growth of our core and entrepreneur host segment across Australia & New Zealand. You will manage a team of customer-facing market associates, build and deliver scalable host growth and success programs across the region.

Focusing on these responsibilities, you will build Airbnb’s strong market presence for our core and small host segment in the region by collaborating with regional and cross-functional teams. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition, supply retention. You will be involved in developing, generating and converting supply leads and ensuring their long term success on Airbnb.

You will develop and iterate scalable localised supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day:

• Manage, coach and develop a high-performing team of customer-facing market associates
• Develop and scale strategies to effectively manage and optimise the long-tail host segment
• Build and manage partner relationships within across your assigned Host accounts, develop strong and long-lasting partnerships
• Build data-driven recommendations to identify high impact opportunities for supply growth and retention.
• Proven ability to handle operational complexity and ability to maximise the impact of resources
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
• Represent Airbnb in external meetings and events with Core Hosts in your market
• Educate hosts on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimisation calls and business reviews with your partners
• Respond to and deliver exceptional service to your Core Hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Support host community programs in your region
• Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Your Expertise:

• 8+ years of experience in partnership, sales, program and account management
• 3+ years of travel, technology, hospitality or marketplace industry experience
• Strong time management and prioritisation skills
• Excellent communication and presentation skills and ability to communicate effectively with hosts via phone, email, meet-up, and in-person
• Highly proficient quantitative skills and proven ability to interpret data and formulate actionable insights
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects, Salesforce experience is a plus
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Able to travel to assigned markets
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
• Charismatic self-starter who is resourceful and self-sufficient
• Fluency in English

Offices: Sydney, Australia

A Typical Day:

• Develop growth plans for current and prospective users in each market; collaborate across functions to create an integrated roadmap, budgeting, and measurement plans that deliver on the strategy.
• Partner with the Airbnb global campaign team, internal creative and other external agency partners, ensuring optimal resourcing, timely briefings, contracts, payments and a deep understanding of the brand and business opportunities, challenges and plan.
• In partnership with other marketing stakeholders, develop and deliver the APAC marketing strategy, balancing alignment with global strategy and regional opportunities.
• Be the relentless advocate for localization across ANZ; ensure all marketing activities feel local and personal; articulate market nuances for teams less familiar with the region.
• End to end execution and monitoring across all global and local marketing efforts and campaign activity.

Your Expertise:

• 12+ years in a marketing role, preferably with experience at a fast paced startup or technology company
• Experience working in a marketing capacity across ANZ
• Creative and analytical thinker with proven ability to champion world class creative marketing programs that deliver results
• An integrated marketing mindset with experience in amplifying campaigns across paid, owned and earned channels
• Solid business acumen to understand key business and consumer levers that unlock growth
• Experience managing agencies and large, multinational teams internally
• Solid knowledge of finance and accounting; ability to manage budgets including forecasting, actualizing and accruing
• Willingness to regularly travel internationally
• Record of success in leading teams, measurement of ROI, and accountability for results
• Ability to thrive in a fast-paced startup environment
• Outstanding communication and presentation skills; able to articulate a vision, strategy and idea clearly and succinctly
• The ability to work at both strategic and tactical levels
• Fluent in English (written and verbal)
• Appreciation for design and a passion for Airbnb

Offices: Sydney, Australia

A Typical Day:

• Lead and develop a high-performing team of Advanced product analysts, fostering a culture of agility and growth.
• Conduct advanced data analysis and statistical modeling to extract actionable insights that inform strategic decisions.
• Design, execute, and analyze experiments to measure feature impact and guide product iterations. Leverage causal methods when traditional randomized trials aren’t available.
• Design and build metrics / dimensions to monitor product and business performance.
• Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.
• Work cross-functionally with Strategic Finance, Data and Analytical Engineering, and Data Science teams to ensure alignment and leverage synergies.
• Manage senior stakeholder relationships, ensuring clarity of communication and strategic alignment on analytics initiatives

Your Expertise:

• A quantitative undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 12+ years of industry experience in a Data Science, Analytics, or equivalent role and 8+ years of management experience, with a proven track record of team development.
• Prior experience in data science, product analytics within a marketplace and pricing / monetization products.
• Deep technical expertise in data analysis, experimentation, causal inference, and familiarity with LLMs
• Robust business acumen, strategic thinking skills, and the ability to make informed judgments.
• Outstanding communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.
• Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions.
• An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.

Offices: United States

The Difference You Will Make:

As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory within Australia and New Zealand. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimisation, pricing optimisation, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support (Senior) Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping Host Entrepreneurs thrive on Airbnb.

A Typical Day:

• Prospect and provide consultation to new and emerging professional host accounts within assigned territory.
• Directly manage accounts to meet and exceed quarterly/annual sales goals. We are looking for someone that is goals-obsessed, is inputs-driven, and is willing to take action (high volume of calls, meetings, etc.).
• Support scaled strategies to effectively manage & optimise the long-tail of hundreds of Professional Hosts in your territory.
• Conduct quarterly optimisation calls and business reviews with assigned partners.
• Secure availability over high compression dates.
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders.
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling within your territory to provide in-person support and guidance.
• Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales.
• Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients.
• Represent Airbnb in external meetings with Professional Hosts and at industry conferences.

Your Expertise:

• 3+ years of experience in new sales, account management and partner support.
• 2+ years of hospitality, travel or technology industry experience (nice to have).
• Strong time management and prioritization skills.
• Proven track record of being able to effectively work a book of business (account management).
• Hungry with a strong bias for action, and persistent in the face of adversity and objection.
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person.
• Team player: highly motivated to share best practices and knowledge to help peers succeed.
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work.
• The ability to get things done with constantly changing priorities, projects and deadlines.
• Available to travel to assigned markets (when business travel resumes).
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus.
• Proven experience working cross-functionally.
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments.
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives.
• Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus.
• Charismatic self-starter who is resourceful and self-sufficient.

Offices: Sydney, Australia