דרושים Sales Talent Pool Jeddah ב-Adidas ב-Saudi Arabia, Riyadh

Purpose & Overall Relevance for the Organization:

As part of Account & Sales Operations StreamTrade Terms is a key element within adidas wholesale business. This team ensures that all discount conditions are maintained accurately in SAP and communicates data and process requirements when required.

Key Responsibilities:

• Ensure accurate maintenance and updates of trade terms information in SAP;
• Maintain information to On-Invoice and Off-invoice discounts;
• Ensure accurate discounts on the orderbook;
• Contribute to the resolution of queries related to missing or inaccurate discounts;
• Continuously offer ideas and solutions on how to improve daily processes, tasks and procedures for increased efficiency or better service for all stakeholders;
• Assist in systems or process initiatives relating to discount conditions, flow of information, or various ad hoc analyses that arise;
• Assist in setting up new communication tools and process documentation;
• Manage the relationships within accounts operations and sales teams as well as other stakeholders in the business;
• Identify the improvement opportunities and support their implementation;
• Support ongoing projects for the implementation of technology solutions;
• Act as the first point of contact for the process related issues and escalations;
• Acting as the backup for the Team Leader.

Key Relationships:

• Claims & Invoice Management;
• Credit and Collections;
• Sales Development;
• FP&A
• MOPS;
• Account & Operations;

Knowledge, Skills and Abilities:

• Strong Finance Acumen;
• Solid experience with SAP;
• Solid experience with Excel;
• Experience with Salesforce (ASSIST);
• Experience in a Shared Service environment or similar;
• Ability to read, write and communicate in English in a business setting;
• Ability to pay close attention to detail and a high degree of customer orientation;
• Solid interpersonal skills combined with a high degree of customer orientation; can navigate easily within complex organizations, connect with a variety of functions, audiences, management styles, or cultures;
• Strong problem-solving and analytical skills;
• Highly results-driven and self-motivated team player with compassion, integrity, trust, and perseverance;
• Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious;
• High level of empathy and emotional intelligence;
• Availability to travel for periods of 3 to 4 weeks.

Requisite Education and Experience / Minimum Qualifications:

• Degree in Accounting, Business Management, Finance, Economics, or related areas;
• High level of customer orientation and communication skills;

• 5 plusyears of relevant work experience in the accounting/business area;
• Broad and deep theoretical understanding of job function.

Purpose & Overall Relevance for the Organization:Responsibilities:

• Independently providing Account operations support to all assigned customers in specific market.
• Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales.
• Working in close cooperation with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:
  • Backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
  • Returns and complaints.
  • Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.
  • Coordinating new customer set-ups and changes to customer master data, customer number closures, order blocks as well as changes to and withdrawal from associations, in cooperation with Finance, IT and Customer Master Management.
  • Setting and/or authorizing order and invoice value date in accordance with the applicable value date and signature regulations.
• Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control;
• monitoring electronic receipts for errors and correcting these errors using the tools provided.
• Work in close collaboration with dedicated customer portfolio, performing calls, analysis and sharing information with sales.
• Coordinating special handling for new requests and support in the processing of returns and complaints.
• Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities.
• Requesting return and/or intermediate transport from the logistics partners.
• Finding solutions for problems in cooperation with interfaces (warehouse, forwarding companies, product management, procurement, returns department) to prevent complaints.
• Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer.
• Processing damage reports and notifying the Insurance department of transportation damage and losses.
• Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis.
• Preparing the necessary documents in compliance with the applicable signature regulations for recording credits and debits.
• Working in close cooperation with the Sales team and supporting them in customer service by providing specific expertise in the processes involved.
• Performing special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.
• Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.
• Support direct management with analysis and improvements. Such as Problem-Solving preparation, controls review and implementation.
• Support direct management in case of vacation, business trip, or absent.

Key Relationships:Knowledge, Skills, and Abilities:

• A strong Customer Service focus and excellent communication skills.
• Advanced working knowledge of MS Office, SAP/CRM and Business Objects.
• Advanced English and German knowledge (written and spoken).
• Understanding of costs and of sales generation.
• Process-oriented mindset and in-depth understanding of complex correlations.
• Proactive, Autonomous, and independent working style.
• A high level of problem-solving ability.
• Ability to contribute to a team environment where performance is measured.
• Experience in working under pressure to meet deadlines and conflicting priorities.

Requisite Education and Experience/Minimum Qualifications:

• Successful completion of mandatory education level or vocational studies.
• Bachelor's degree is a plus. University degree in Commerce/Business Administration/Finance/ Controlling or similar.
• 3+ years’ experience in providing customer support in the field of customer service, sales or logistics.
• 5+ years’ experience in providing customer support in the field of customer service, sales or logistics
• Excellent written and verbal communication skills in German

At adidas we have been challenging the status quo for70 yearsand we’re not done yet.

eady to apply?Here’s what you need to know:

• Availability must be flexible and include evenings and weekends.
• Must possess and consistently exhibit the competencies relative to the position.
• Skilled in operating personal computers, POS systems, and various software packages including MS office.
• Ability to learn and adapt quickly in a fast-paced environment.
• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
• Ability to operate independently and with discretion and work effectively under pressure.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Well-developed ability to speak, read, comprehend, and write English
• Ability to maintain reliable and consistent attendance and punctuality.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
• Must be 18 years or older.
• High school diploma or general education degree (GED)
• Minimum 12 months experience working in a retail environment.
• Advanced selling experience and comprehensive product, retail and industry understanding.

A generous Benefits Package which includes:

• Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best. We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.
• Employees are eligible to earn monthly and quarterly incentives. Employees accrue prorated flexible time off in the amount .3512 hours per day that increases with years of service, seven paid holidays throughout the calendar year and Service Time Off during milestone years.
• The anticipated low and high end of the base pay range for this position is [$18.55-$24.12]. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, and proficiency for the role.
• Though our teammates hail from all corners of the world, our working language is English.

Purpose & Overall Relevance for the Organization:

Contributes to meeting or exceeding store sales and KPI targets by:

• Building an emotional connection with customers and living the Brand Values.
• Serving and selling to customers and conscientiously executing store operations.

Key Responsibilities:

• Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available within the store.
• Meets or exceeds customer expectations and boosts sales and Brand experience by using appropriate elements of the adidas customer service model.
• Creates an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
• Proactively seeks and incorporates basic core and seasonal product knowledge into his/her service approach within his/her assigned store zone(s).
• Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards.
• Complies with store policies and procedures to maintain a safe shopping and working environment.
• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
• Completes sales transactions quickly and accurately while adhering to cash protection procedures.
• Minimizes loss by actively maintaining sales floor awareness while serving customers.
• Collaborates productively and respectfully with team members to meet or exceed store goals.
• Completes all compulsory training programs and effectively transfers learning into skills on the job.
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase performance.

Key Relationships:

• Customers
• Peers & Supervisor

Requisite Education and Experience / Minimum Qualifications:

• A minimum of 5 years of Store Management experience.
• Preferably between 1-2 years working in a sports/fashion customer & commercial-focused retail environment.
• Basic numeracy, literacy, and verbal communication skills.
• Fluency in English, while Arabic is a must.

: الأسواق الناشئة

عمليات البيع بالتجزئة

التقرير المباشرمدير المحل

: السعوديه

الغرض من الوظيفة والأهمية العامة للمنظمة:

يساهم في تحقيق مبيعات المحلات و مؤشرات كفاءة الأداءمن خلال:

• بناء اتصال قوي مع العملاء و تحقيق قيم العلامة التجارية الخاصة بالشركة .
• خدمة وبيع للعملاء وتنفيذ عمليات المحل بكامل ما تحمله المهنة من قييم .

المسؤوليات الرئيسية

• أن يكون مسؤول المبيعات على بينة من أهدافالبيعو ايضا الأهداف الفردية ويعمل بنشاط لتحقيق أو تجاوز هذه الأهداف باستخدام جميع الموارد المتاحة داخل المحلات.
• تلبية توقعات العملاء أو تجاوزها، و تعزيز المبيعات وتجربة العلامة التجارية باستخدام العناصر المناسبة لنموذج خدمة عملاء أديداس.
• خلق علاقةطيبةمع كل عميل من خلال كونه سفيرا متحمسا لعلامة أديداس التجارية.
• السعى بشكل استباقي إلى تضمين المعرفة الأساسية والموسمية للمنتج في نهج الخدمة الخاص به داخل منطقة (مناطق) المحل المخصص له.
• الحفاظ على بيئة جذابة وتسهيل التسوق للعملاء من خلال تنفيذ معايير التسويق المرئية باستمرار.
• اتباع سياسات وإجراءات المحلللحفاظ على بيئة تسوق وعمل آمنة.
• ضمان توفير عرض المنتج في المتجر للعملاء من خلال المساعدة في عمليات التسليم وتجديد الحد الأدنى للمبيعات.
• إتمام معاملات البيع بسرعة ودقة مع الالتزام بإجراءات الحماية النقدية.

العلاقات الرئيسية

• العملاء
• الزملاء والمشرف

المعرفة والمهارات والقدرات

• الكفاءات المهنية للبيع بالتجزئة

التعليم والخبرة المطلوبة / الحد الأدنى من المؤهلات

• حديث تخرج بدون خبرة أو خبرة سنة في مجال المبيعات - خاصة الازياء الرياضية.
• اللغة العربية - بطلاقة تحدثاً و كتابة
• مهارات التواصل الفعال
• مهارات التفاوض والقدرة على الإقناع

You contribute to the store sales and adidas profit targets by:

• Passionately inspiring and serving and selling to our consumers
• Diligently executing store operations
• Contributing to a culture of consumer centricity within the store

KEY RESPONSIBILITIES:

• Actively connect and engage with consumers entering the store
• Be aware of store KPI's (key performance indicators)and contribute to store sales
• Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
• Be a Brand advocate, consistently exhibiting our 6 Values
• Use seasonal product and Brand knowledge effectively during consumer interactions
• Communicate product features and benefits, and unique selling points clearly to address consumer needs
• Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience
• Be aware of all omnichannel related sales tools
• Guide our Consumers through the digital touchpoints in the store
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete sales transactions quickly and accurately while adhering to cash protection procedures
• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty
• Minimize loss in the stockroom and the sales floor
• Perform all store operations in a safe, effective, and efficient manner
• Comply with all operational policies and procedures
• Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards
• Know the store KPIs and how you personally contribute to them
• Plays a role in maximizing sales and minimizing loss
• Keeps an up-to-date awareness of our competitors
• Offers suggestions and ideas on how to improve operations and processes
• Collaborate productively and respectfully with team members
• Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance
• Seek coaching and learning opportunities to continually improve performance
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve performance
• Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for all

AUTHORITIES:

• Not Applicable

KEY RELATIONSHIPS:

• Consumers
• Peers and Supervisor

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Retail Professional Competencies

MINIMUM QUALIFICATIONS:

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment.
• Basic numeracy, literacy, and verbal communication skills

You contribute to the store sales and adidas profit targets by:

• Passionately inspiring, serving and selling to Consumers
• Diligently executing store operations, with a special focus on selected areas
• Contributing to a culture of consumer centricity within the store
• Providing support and coach Retail Professionals

KEY RESPONSIBILITIES:

• Actively connect and engage with consumers entering the store
• Know the store KPI's (key performance indicators) and contribute to store sales
• Responsible for improving the Consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
• Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
• Use seasonal product and Brand knowledge effectively during Consumer interactions
• Communicate product features and benefits, and unique selling points clearly to address Consumer needs
• Connect our Consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for Consumers
• Use all omnichannel related sales tools
• Guide the consumers through the digital touchpoints in the store
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete sales transactions quickly and accurately whilst adhering to cash protection procedures
• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty
• Minimize loss in the stockroom and the sales floor
• Perform all store operations in a safe, effective, and efficient manner
• Comply with all operational policies and procedures
• Maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standard
• Know the store KPIs and how you personally contribute to them
• Plays a role in maximizing sales and minimizing loss
• Keeps an up-to-date awareness of our competitors
• Offers suggestions and ideas on how to improve operations and processes
• Collaborate productively and respectfully with team members, and support others where needed
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
• Seek coaching and learning opportunities to continually improve performance
• Complete all applicable training programs and effectively apply the learning on the job
• Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making adidas an inclusive and welcoming environment for all

MINIMUM QUALIFICATIONS:

• Preferably 2 years working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills

Assist customers in determining which products and services best fit their needs and interest them in the merchandise. Promotes the sale of merchandise by meeting or exceeding standards for productivity. Maintains awareness of all product requirements and information, promotions and advertising. Maintains inventory and provides customer service. Accountable for accurate and complete sales transactions.

Key Responsibilities:

• Assists customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality.
• Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
• Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available).
• Completes customer sales transactions (cash, credit, debit, etc.).
• Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
• Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
• Help to support and create a team environment by respecting co-workers.
• Adheres to adidas’ brand values and Sales Associate competencies.
• Assist with telephone duties.
• Adheres to company policy and procedures relating to inventory control.
• Other duties as required by store management.

Knowledge Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to use a point of sale system/ Basic understanding of cash register functions and cash procedures.

• Ability to exercise good judgment and decision-making skills.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate excellent customer service.
• Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
• While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.
• Must be proficient in English & French (verbal and written)

Qualifications:

Must have or be pursuing a high school diploma or general education degree (GED). Three to six month’s retail experience is preferred.