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Qualifications:
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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION
As our Tech Infrastructure Manager, you will be responsible for managing and maintaining the organization's IT infrastructure, ensuring seamless operations and driving innovation. Your role will involve a combination of hands-on technical support, service management and project
management tasks to deliver exceptional results, enhancing the efficiency and reliability of the
company's technology systems. This is a high-impact role where you'll make a real difference. Local travel within South Africa may be required.
Service Delivery Management
• Responsible for day-to-day IT services, ensuring business systems are operating effectively.
• Implement infrastructure to support business needs and ensure customer satisfaction.
• Retail store lifecycle projects for new openings, remodels and closures, as well as events.
• Monitor the organization's office and retail infrastructure, managing network outages with the
• Ensure that the appropriate mix of people, processes, and technology are in place to provide value.
• Identify, support and drive IT innovations and standard, best practice IT solutions.
• Evaluate emerging technologies and make recommendations for IT infrastructure improvements
to enhance operational efficiency.
• Investigate operational needs and problems, and opportunities, contributing to the
recommendation of improvements in automated and non-automated components of new or
changed processes and organization.
Service Level Management
• Monitor service delivery, performance metrics and liaise with managers and customers to ensure
that service level agreements are not breached without the stakeholders being given the• Follow-up to ensure that end-user IT requirements or issues are resolved promptly for optimal
Stakeholder and Vendor Management
• Manages internal and external stakeholders through appropriate communication and reporting.
• Manage external vendor and service provider relationships.
Release and Deployment
• Collaborate with internal teams to identify IT requirements for upcoming projects and provide
technical expertise during project planning and execution.
• Execution of global infrastructure rollouts in partnership with the functional infra-areas to• May carry out early life support activities such as providing support advice to initial users.
Service Acceptance
• Engage with project management to confirm that products developed meet the service acceptance
criteria and are to the required standard.
• Feed into the change management processes.
People / Resource Management
• Ensure appropriate leadership skills are present through creating a motivational and supportivethrough development.
• Allocate tasks to the respective team members considering experience, complexity, workload, and
organizational efficiency.
• Continuously monitor and evaluate team workload and organizational efficiency with the support of• May be involved and provide input on hiring decisions.
KEY RELATIONSHIPS
• Global IT, Market and Infrastructure Delivery Hubs
• Business Tech Consultants / Analysts and Project Managers
• Respective business functions (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
• External vendors and service providers
KNOWLEDGE, SKILLS AND ABILITIES
• Ability to translate business requirements into cost efficient IT solutions.
• Experience in managing and leading small/medium sized IT projects.
• Technical proficiency and awareness.
• Familiarity with Agile / ITIL framework and IT service management principles.
• Experience with cloud computing platforms (e.g., AWS, Azure) and virtualization technologies
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS
• 5+ years’ experience in ITSM with at least 2 years of experience in a team management role.
• Degree in Computer Science, Information Technology, or equivalent practical experience.
• Proven experience with retail sales tech and project delivery in a corporate environment.
• Strong knowledge of infrastructure operations, service management, networking,
hardware/software and security best practices.
• Proficiency in project management methodologies and tools.
• Excellent communication skills and the ability to work effectively in a team environment.
• Understanding of different cultures, and ability to work with people from other functions/markets.
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Key Accountabilities
Knowledge Skills and Abilities
Qualifications:
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Thewill oversee the production of 2 presses on the Screen Print floor. The primary purpose is to ensure efficient production of those presses through communication, problem identification, troubleshooting, aiding in machine set-up, and ink maintenance while ensuring quality standards are achieved and maintained.
Potential Shifts Available:
Day Shift, A Shift:Monday - Wednesday, 6am-6pm
Thursday - Saturday, 6am-6pm
Our attractive benefits package include:
Key Responsibilities:
•Set-ups/Tear downs– Participate in as many setups as possible throughout the day. The goal should be to communicate with and assist the Print Specialist with the goal of minimizing set up time.
•Pre-emptive Problem Identification/Resolution
•On-Press Troubleshooting– through constant communication and observation during the run assist presses in getting to maximum productivity by making any press adjustments necessary. (press speed, squeegees, flash temp, dryer speed/temp, sequence, registration, etc)
•Ink Maintenance/Controls– Ensure ink controls and SOPs are being followed at all times. Work throughout the production runs to ensure ink is maintained properly in the screens to minimize any downtime.
•Quality Management
•Production Detail Updates– Ensure all set-ups which are completed but required a sequence/mesh change are documented and turned in so the proper adjustments get made in the system.
• Must demonstrate a good attitude and lead by example when communicating while working with high sense of urgency and pace.
Key Relationships:
Knowledge, Skills and Abilities:
Requisite Education and Experience / Minimum Qualifications:
משרות נוספות שיכולות לעניין אותך

Key Accountabilities:
:
Qualifications:
משרות נוספות שיכולות לעניין אותך