דרושים Verkäufer/in M/w/d 39h ב-Adidas ב-אילטה

Atwe have been challenging the status quo for 70 years and we’re not done yet.

Ready to apply? Here’s what you need to know:

• Availability must be flexible and include evenings and weekends.

• Must possess and consistently exhibit the competencies relative to the position.

• Skilled in operating personal computers, POS systems, and various software packages including MS office.

• Ability to learn and adapt quickly in a fast-paced environment.

• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.

• Ability to operate independently and with discretion and work effectively under pressure.

• Demonstrates an inspirational attitude that contributes to a positive team environment.

• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

• Well-developed ability to speak, read, comprehend, and write English

• Ability to maintain reliable and consistent attendance and punctuality.

• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.

• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

• Must be 18 years or older.

• High school diploma or general education degree (GED)

• Minimum 12 months experience working in a retail environment.

• Advanced selling experience and comprehensive product, retail and industry understanding.

A generous Benefits Package which includes:

• Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.

• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.

• Employees are eligible to earn monthly and quarterly incentives. Employees accrue prorated flexible time off in the amount ​.3512​ hours per day that increases with years of service, ​seven​ paid holidays throughout the calendar year and Service Time Off during milestone years.

• Though our teammates hail from all corners of the world, our working language is English.

Knowledge, Skills and Abilities:

• Strong understanding of Source to Pay processes.
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
• Ability to analyze problems and conclude decisions.
• Great communication skills and the capability to independently interact with different stakeholders.
• Proficiency in MS Office
• Fluency in German (written and spoken)
• Fluency in English (written and spoken).
• Good knowledge of ARIBA.
• Good knowledge of Procurement Operations activities
  

Requisite Education and Experience / Minimum Qualifications:

• A bachelor’s or master’s degree preferably in business, economics, finance, procurement or legal, or comparable professional education
• Minimum of 2-3 year of business experience, preferably in Procurement area and helpdesk.

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

As a member of the Global Outbound Transportation team, you will bring technical innovation while identifying efficiency and process excellence opportunities with a keen focus on our regional market operations. The key objectives of the role are

• Translating strategic direction & demand into a domain strategy and product portfolio which is well-balanced between solving operational problems (12-month horizon) and enabling future readiness (3+ years horizon)
• Executing product ownership for all digital products in the domain
• Executing business process ownership on an operational level
• Provisioning of change management & support for these processes and the related systems

As a Product Owner for Outbound Transportation, you are responsible for the quality and strategic impact of complex digital products, such as transportation management solution (TMS), multi-carrier management platform; as standalone solutions and in the context of the roll-out of our new SAP S4 ERP platform. You will work on continuously improving and evolving the product in order to maximize the value for all internals customers.

Partnering with IT and internal stakeholders to define a robust product backlog, managing capability expansion increments and leading the team towards definition of new functionalities and best practices are a few examples of the activities that will be expected from this role. Additionally, you will be the strategic interface to various key stakeholders (such as global SCM functions, local SCM teams and adjacent Global teams such as Finance and Procurement) for the product area, to drive user engagement and satisfaction, as well as ensuring future readiness.

KEY RESPONSIBILITIES

• Product Strategy and Delivery
  • Be accountable for the product success considering the value for the consumer and the company (ROI)
  • Specify the product vision and roadmap as well as user stories considering the value for the user community and the company
  • Ensure industry standards and template best practices are implemented
  • Be accountable for product delivery in line with the roadmap and committed delivery dates
  • Identify and solve dependencies with other product owners to ensure efficient delivery. Coordinate interfaces between different product teams
• Product Backlog
  • Prioritize and manage product backlog, ensuring alignment with business goals and customer needs
  • Collaborate with stakeholders to gather requirements and refine product backlog
  • Ensure the product backlog is transparent, visible, and understood by team members and stakeholders
• Transport Management Integration (TMI)
  • Be accountable for TMI delivery as part of SAP S4 ERP implementation
  • Develop and maintain detailed functional specifications to guide product development
  • Establish and manage data specifications to ensure data integrity and consistency across systems
  • Lead system integration testing (SIT) efforts to ensure product quality and performance
  • Ensure technical and business documentations are kept up to date and handed-over in key user training (KUT) phases
  • Ensure handover of user acceptance testing (UAT) to roll-out responsible team, and provide clarifications as needed

• Monitoring
  • Be accountable for monitoring, optimization and enhancement of the configuration, features and functionalities related to the product
  • Ensure that objective data sources and feedback are used for the optimization of the product

KEY RELATIONSHIPS

• Product Owners and teams
• Global and Market SCM teams
• Global and Market IT teams
• Finance/ Controlling
• Procurement
• External Consultants and Software Vendors

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to think strategically and develop innovative solutions
• Expert level domain knowledge on Outbound Transportation processes
• Extensive knowledge of ground transportation modes (parcel, pallet, LTL/FTL) in the consumer goods industry
• Understanding of the bigger picture and end-to-end supply chain with the focus on transportation (DC to customer, consumer)
• Proven experience with transportation systems, and technology platforms (Blue Yonder TMS, nShift carrier integration platform, SAP S4, yard management solutions)
• Comfortable working with enterprise-level platforms and technologies
• Ability to lead and influence without formal reporting line
• Ability to analyze and synthesize complex data sets
• Ability to be self-directed while working under tight deadlines
• Ability to work in a fast-paced environment with different international cultures
• Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business
• Ability to travel, domestic or international, as required
• Fluent English (verbal and written),
• Strong MS-Office skills (Word, Excel, PowerPoint)

REQUISITE EDUCATION AND EXPERIENCE

• University degree in supply chain management, business administration or a related field, or equivalent combination of education and experience
• 8+ years of experience working in Supply Chain / IT
• Experience as a Product Owner in at least one additional product area or domain
• Experience in multi-national supply chain/logistics/transportation work experience in fast moving consumer goods industry (preferably apparel, fashion background)
• Experience in working with stakeholders and experts at various organizational levels

At
adidaswe have been challenging the status quo for 70 years and we’re not done yet.

Ready to apply? Here’s what you need to know:

• Availability must be flexible and include evenings and weekends.

• Must possess and consistently exhibit the competencies relative to the position.

• Skilled in operating personal computers, POS systems, and various software packages including MS office.

• Ability to learn and adapt quickly in a fast-paced environment.

• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.

• Ability to operate independently and with discretion and work effectively under pressure.

• Demonstrates an inspirational attitude that contributes to a positive team environment.

• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

• Well-developed ability to speak, read, comprehend, and write English

• Ability to maintain reliable and consistent attendance and punctuality.

• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.

• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

• Must be 18 years or older.

• High school diploma or general education degree (GED)

• Minimum 12 months experience working in a retail environment.

• Advanced selling experience and comprehensive product, retail and industry understanding.

A generous Benefits Package which includes:

• Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.

• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.

• Employees are eligible to earn monthly and quarterly incentives. Employees accrue prorated flexible time off in the amount ​.3512​ hours per day that increases with years of service, ​seven​ paid holidays throughout the calendar year and Service Time Off during milestone years.

• Though our teammates hail from all corners of the world, our working language is English.

As a ManagerYour task is to drive CSoperational excellence in the contact center across all service channels with a specialized focus on identifying and mitigating fraud risk, analyzing payment trends, and managing appeasement strategies for financial optimization within our contact center and across the organization.

1. Vendor & Operational Management – Payment, Fraud, and Refund

• Assist with managing the daily operations of our third-party customer service partner, ensuring successful KPI performance, including a specialized focus on fraud, payment, and security standards.
• Manage dynamic, high-volume workloads that evolve based on business trends and insights with a specialty focus that will include payment, fraud, and refunds.
• Partner with internal fraud and payment support teams to identify areas of opportunity and ensure policies and procedures are properly implemented and executed in the contact center.
• Develop and maintain dashboards and data insights to monitor department and agent performance in policy adherence and refund activity.

2. Refund & Appeasement Oversight

• Conduct root cause analysis of consumer friction and work with stakeholders across e-Com and the entire organization to eliminate friction in the consumer experience.
• Create and share reporting utilizing dashboards and data from across the organization on consumer contact volume, cost of contacts, agent refund activity, and gift cards tracking.
• Work with global and local stakeholders to develop, refine, and implement internal refund policies in the contact center, balancing customer satisfaction with sound financial outcomes.
• Monitor industry trends and emerging technologies to ensure consumer services practices remain current and effective.

3. Experience and Automation

• Identify, prioritize, and implement automation and self-service solutions to reduce consumer contact volumes and improve consumer resolutions.
• Collaborate with global product owners and local teams to enhance the agent experience through better tools, effective technologies, streamlined workflows, and optimized processes.
• Partner with CS Learning Operations to design, update, and implement learning content for agents in the contact center.
• Work within the Consumer Services team to keep the policy and process knowledge base updated and accurate.

Key Relationships:

• Consumer Services Operations – North America
• Global Consumer Services
• Global Digital Operations (Payment and Fraud)
• Platform Operations / Post Order Operations
• Global Product Owners
• Contact Center Vendor

1. Soft-Skills

• Ability to quickly adapt to changing business processes and business partners
• Strong communication & negotiation skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely
• Analytical mindset with experience conducting root cause analysis

2. Hard-Skills

• Comfortable working with enterprise-level platforms and technologies
• Project management and project monitoring experience
• Knowledge of process optimization methodologies (LEAN, 6Sigma, etc…) is a plus
• Fluent English both verbally and written
• Proficient in data analysis tools (e.g. Excel, Power Bi, SQL, or similar)

Requisite Education and Experience / Minimum Qualifications:

• 5+ years of experience in customer service in a Retail, Digital and/or eCommerce environment
• Expert knowledge in respective domain Consumer Service (contact center)
• Experience in managing highly complex processes, involving multiple teams in different countries.