Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
4 years of experience reading code (Python or C#).
4 years of experience with Relational Database Management Systems (RDBMS).
4 years of experience triaging SaaS products, related technologies (Pantheon, Kibana, Datadog, Grafana), and REST API’s (Chrome devtools, Postman, cUrl, Swagger).
4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Ability to work non-standard working hours, including weekends, as needed.
Preferred qualifications:
Certification in Security such as Security+, CEH, CISM, CISSP.
Experience working with Linux/Unix from Kernel to Shell, file systems and client-server protocols.
Experience working with customers to understand their business needs and challenges and articulating their issues internally.
Experience administering and troubleshooting networks, including network monitoring tools.
Experience writing and delivering technical training materials.
Understanding of web technologies (e.g., HTTP, HTML, TCP, TLS, SAML).