Microsoft Technical Support Engineering 

India, Karnataka, Bengaluru 

759723269

Required
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• Experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment
• Experience with SQL Server or an equivalent database product
• Solid knowledge on performance tuning and database design, T-SQL language
• Experience in capacity planning, sizing SQL Server environments and high availability configurations

Experience in one or more of these areas desirable
• Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems, migrating databases to the cloud or upgrading from one version of Microsoft SQL Server to a higher version.
• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
• Other experience such as:
o Containers: docker, k8, open shift, cloud storage, flannel
o Big Data: spark, yarn, livy, zookeeper, ranger, knox, polybase
o Machine Learning: sparkSQL, java, scala, python, jupyter
o Data Sources: mongodb, cloudera, teradata, Oracle, DB2
o Monitoring: collectd, graphana, fluentd, influxdb, elastic search
o Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)

• Ability to meet Microsoft, customer and, or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire, transfer and every two years thereafter.

Language Qualification
English Language: fluent in reading, writing and speaking.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements