EY PAS Engagement Management Services - Tax Senior 

India, Karnataka, Bengaluru 

724422031

Your key responsibilities

• Responsible for executing, quality control and reporting daily status to the internal leadership team as well as to our user groups
• Responsible for meeting contractual SLA's
• Will be the first point of escalation
• Adhere to practice protocols and other internal processes consistently
• Be an integral part of the Global and/or Local Client Service Delivery team
• Conduct complete review of client deliverables for quality assurance and ensure the team has adhered to the process protocols.
• Handle escalations effectively
• Develop a high level understanding of all the work streams of EMS and collaborate with different work streams as required by the business
• Be involved in coaching, mentoring and guidance of the Advanced Analysts and Seniors in your team
• Assist Managers/Sr Managers in managing clients/projects
• Ensure that the work done is within the budget and deviations have valid reasons/explanations.
• Leverage ideas from other engagements and experiences to enhance effectiveness of work, discuss with other Seniors on best practices to be implemented across all engagements
• Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal
• Focus on efficiencies and continuous improvement - challenge existing processes where inefficient or redundant
• Should be able to proactively identify issues around quality of work, report and recommend solutions accordingly
• Take ownership for quality delivered within the team
• Foster collaboration and constructive communication within the team
• Owns client relationships, connecting the services and providing solutions that take into account all aspects of service delivery to the client
• Seek opportunities to diversify client load and exposure to different teams
• Actively participate and represent your team in meetings and provide suggestions on best practices to be implemented across EMS
• Owns timelines around deliverables
• Should be able work in a team and also spearhead the team
• Spearhead in training and coaching team members
• Succession planning
• Manage conflicts effectively
• Assess, appraise and help our professionals achieve their potential

Skills and attributes for success

• Strong in MS Excel - Competent with using spreadsheets for data manipulation and review
• Good knowledge of other MS Office applications especially MS Word and MS PowerPoint
• Technically versatile and able to work with data from various sources of various complexity and formats

To qualify for the role, you must have

• Proficient in English
• Clear verbal communication
• Professional and structured written communication
• Listening skills to respond effectively
• Self assured & self-motivated attitude
• Organized and deadline focused
• Should have a Global mind set
• Should have proficient knowledge of QRM protocols and adherence by self and team
• Should be nimble to adapt to change and thrive
• Should be able to work in a virtual world with teams globally
• Demonstrate leadership and executive presence
• Demonstrate excellent presentation and communication skills
• Proven ability to work independently with minimum supervision, and collaboratively with virtual teams
• Systematic Skills
• Detail orientated / Attention to detail
• Should be abreast of new and upcoming technologies
• Ability to address all relevant information/data and develop practical approaches to solving problems
• Possess creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favourable results
• Results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments)
• Ability to effectively manage concurrent projects, and prioritize multiple tasks including multi-location coordination
• Proficient in standard and service line-specific software applications and databases
• Competent at meeting tight deadlines, performing high-quality work and diligent follow up
• Adept at summarizing and concluding activities, applying appropriate documentation standards and lessons learned
• Adept at protecting confidential and proprietary information

Ideally, you’ll also have

• Prior experience on project management
• Knowing a foreign language
• Any Certification courses on operation management , Client management
• Exposure to RPA and automation projects

What we look for

• We look for candidates with proven capabilities of leading a team. Working closely with clients of People Advisory Services within and outside EY

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.