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Apple Technical Content Lead WW Field Engineering United States, Texas, Austin 461292887
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Description
Global Content Strategy & Curation:Develop and implement a strategy for curating a global catalog of technical content used for various purposes, including Executive Briefings, go-to-market initiatives, Channel Partner technical enablement, professional learning programs, and global reference architectures.Content Lifecycle Management:Be responsible for the lifecycle of technical content, including tracking, cataloging, maintaining, and updating materials to ensure they remain current and relevant.Gap Analysis & Needs Assessment:Anticipate upcoming content needs for workshops, events, and conferences, both internal and external.Expert Directory & Access Control:Maintain a global directory of Subject Matter Experts (SMEs) who are authorized to build, deliver, and update content in specific technical areas.Partner Engagement & Relationship Management:Content Accessibility & Consistency:Develop a strategy demonstrating internal and available systems, tools, and platforms for content storage, management, and retrieval to provide maximum utility and reduce content fragmentation.Event & Workshop Support:Support the planning and execution of global events, conferences, and technical workshops by ensuring that the required content is available, tailored, and delivered on time.Collaborate with event managers, marketing teams, and technical teams to meet the content requirements of global sales and engineering events.Metrics & Reporting:Regularly report to senior leadership on content availability, usage, gaps, and success metrics, along with a roadmap for future content needs.
Minimum Qualifications
- Validated experience in a technical content management role, ideally within a global technology company or enterprise environment.
- Strong understanding of technical field engineering, sales processes, and technical content creation and delivery.
- Outstanding organizational skills with experience leading a large catalog of content across multiple regions and collaborators.
- Ability to engage and influence cross-functional teams, including sales, marketing, field engineering, product, and leadership teams.
- Strong analytical and problem-solving skills with a focus on identifying content gaps and optimizing processes for content delivery.
- Excellent written and verbal communication skills, with the ability to present to senior leaders and collaborate across time zones.
- Experience with content management platforms, knowledge sharing tools, and project management software.
Preferred Qualifications
- Background in technical field engineering, enterprise sales, or global content management for a technology company.
- Familiarity with cloud, enterprise software, and IT infrastructure solutions.
- Experience working in a fast-paced, matrixed environment with global responsibilities.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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