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Incident Analyst - Cxloyalty jobs at Jpmorgan in United States, Texas, Plano

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United States
Texas
Plano
4 jobs found
23.03.2024
JPM

JPMorgan Product Data & Reporting Analyst Associate United States, Texas, Plano

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Description:
Produce reporting (using strategic and tactical solutions) to be leveraged by all levels within Commercial Investment Bank and its client segments. Lead projects and partner with application partners to curate...
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26.03.2024
JPM

JPMorgan Risk Management - Home Lending Capital Markets Analyst Assoc... United States, Texas, Plano

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Description:
Develop and maintain periodic analytics to provide management with full insight into emerging trends and the quality of the originated accounts. Attain a detailed understanding of key performance metrics and...
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16.03.2024
JPM

JPMorgan Risk Management - Fraud Business Analyst / United States, Texas, Plano

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Description:
Partner with Fraud Risk product owners, data scientists, and fraud strategists on various initiatives to facilitate and drive customer focused solutions across the organization, serving as a subject matter expert...
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18.03.2024
JPM

JPMorgan Commercial Card Business Analyst - Payments Associate United States, Texas, Plano

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Description:
Work in an environment that requires outbound phone and email-based Supplier Recruiting. Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers. Have excellent telephone communication and...
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As an Incident Analyst CXLoyalty at JPMorgan, you'll become an integral member of the North Texas Technology team located in Plano, Texas. You will be responsible for day-to-day technology operations, analyzing, monitoring, and responding to technical issues. You will be responsible for handling incidents and events by researching, problem-solving, and communicating with technical team members and stakeholders. This position requires proactive issue resolution, identifying root cause of incidents and providing technical advice and support for resolution. You should have a combination of strong technical, analytical, and communication skills. You should have experience in troubleshooting hardware and software, and experience in incident and service management. You should have good knowledge of LAN/WAN, routers, switches, and TCP/IP protocols. You should also be knowledgeable of cloud and SaaS solutions, and of CX/Loyalty systems and processes. You will need to be able to work in a fast-paced environment which requires quick corrective action and the ability to comprehend and learn new protocols quickly. You can proactively look for areas of concern with existing or planned systems. You will provide technical support for incident resolution, and will work with other technical team members to continually improve service quality. At JPMorgan, you will be more than just an Incident Analyst. You will be a catalyst for progress, helping to build solutions that drive us into the future. You will help tear down the walls between technology and customer experiences, enabling us to provide our clients with the service and support they deserve. You will get to work in a dynamic and innovative environment, surrounded by people who share your passion for technology, and you will play a key role in the success of JPMorgan.