WHAT YOU’LL DO
- Act as a trusted Advisor for 10-15 customers to drive adoption and quantify the value of Wiz
- Educate and train customers on Wiz's product, business roadmap and services to help better their ability to succeed
- Partner with internal Wiz partners to align account activities with the customer's business case and strategy
- A strategic visionary that can anticipate decisions, explore and uncover business needs and understand how Wiz’s range of product offerings can grow the customers business
- Exceptional levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs
- Lead the renewal motion with customers and leverage a team of Wiz resources for assistance
- Ability to travel up to 30%
WHAT YOU’LL BRING
- 8+ years of Customer Success or relevant Account Management experience in SaaS organization
- Proven proficiency speaking German
- Proven knowledge and experience in cloud technology and architecture, such as AWS, Azure, and/or GCP
- Hands on experience with software solutions in the application, cloud and security domains
- Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
- Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
- Experience being accountable for the development and execution of a cross-cloud consumption plans, and operational health of the customer solutions deployed
- Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging and crisis management
- Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence
- Experience of SaaS vendors such as Outlook, Microsoft Office 365, Churnzero, Salesforce, and Zendesk preferred
