Bank Of America Global Market Operations Equity Transaction Management Ops Analyst 

United States, North Carolina, Charlotte 

307954387

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

LOB Description:

Key point of contact for Global Clients for Allocation/Confirmation related queries within BofA across product, market, entity, trade status. Candidate must be on hand to offer premium Client service and deal with all Client queries and manage the relationships between our Clients and internal BofA departments. Up to date market knowledge on key initiatives and developments within the clearing and settlement space are essential. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all operational issues and will act as Client advocate within BofA to ensure all clients’ needs are met.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Required Qualifications:

∙ Ability to multi-task and operate under high pressure situations.
∙ Excellent communication skills both verbal and written.
∙Strong PC and Microsoft skills particularly with Excel (V/X Lookups, pivot tables)

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

1st shift (United States of America)