Capital One Process Manager Emerging Payments - Enterprise Services Risk Office 

United States, New York, New York 

281213090

11 West 19th Street (22008), United States of America, New York, New York Process Manager, Emerging Payments - Enterprise Services Risk Office

Responsibilities:

• Serve as process management risk advisor for the Emerging Payments business; leverage subject matter knowledge and critical thinking to drive value during process-level assessments and reduce risk for Emerging Payments

• Lead analysis of various business and risk data and information to proactively identify risks, trends, and process improvements

• Provide guidance to the Emerging Payments business areas on process management in alignment with Enterprise frameworks and risk management principles

• Stay current on regulatory environment changes, digital payments industry trends, and understand their impacts to our efforts

• Lead risk assessment project delivery, including providing oversight of risk assessment deliverables, reporting, and meetings; draft and review materials for senior management and other governance activities

• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices

• Lead cross-functional teams through various initiatives (with a focus on the Emerging Payments business) as needed

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 2 years of experience in the Financial Services or Technology industries

• At least 5 years of experience in project, program, process, or risk management

• At least 5 years of experience supporting, partnering, and interacting with stakeholders

Preferred Qualifications:

• 5+ years of Financial Services or Technology industry experience with focus on digital payments and working knowledge of related risk management or regulatory practices

• Previous experience in consulting

• Process development, documentation, or improvement experience

• Experience with Governance, Risk, and Compliance software tools

• One or more of the following certifications: Business Process Management (BPM), Six Sigma Lean, Green Belt or Black Belt, Agile Coach, Certified Regulatory Compliance Manager (CRCM), Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), Project Management (PMP) or Program Management (PgMP), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified Risk and Information Systems Control (CRISC)

• Experience managing risks related to customer data protection, encryption and tokenization, technology functionality, third party management, anti-money laundering (AML) or fraud

• Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver

• Ability to set direction, delegate tasks, manage multiple stakeholder expectations, and coordinate a cross-functional team

• Experience in payments-focused risk management, controls development, or reporting activities

• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Cyber Risk & AnalysisThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.