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At AppDynamics, our Application Intelligence Platform empowers today’s software-defined businesses with the function of proactively monitor, lead, and optimize the most complex software environments.
As Support Engineering End User Monitoring(EUM) Team Manager you will be responsible for leading a team of software engineers, measuring results (team workload management, team training, and development, overall team customer service metrics); handle critical customer issues, drive them to resolution; and assume ownership of the total customer support experience.
You will also present standard methodologies to customers, understand and contribute to satisfying their use cases, identifying solutions to address those use cases, knowing when to bring up to the next level when no solutions can be found, and we need product fixes or enhancements. The talent to think fast on your feet, come up with answers that help address product limitations, and staying calm in a very demanding environment, is vital for success in this role.
You will be part of a standout technical team that care about helping and contributing our clients to operate our software and optimally improve their return on investment. We collaborate with the software engineering and Ops infrastructure teams of the largest companies in the world, and we are considered as a vital partner and extension to their internal teams.
Why AppDynamics (Cisco)
AppDynamics is the Application Intelligence company that is part of Cisco. With AppDynamics, our customers have real-time insights into mission-critical applications and user behavior, so they can move faster in an increasingly complex, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance.
AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale and in production which has led to shown success and trust with the Global 2000.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!