Amazon Support Engineer L4 

India, Karnataka 

109329134

This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:Provide first level of support for handling Jiras, tickets, operational issues from production services
Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
Work on maintenance driven coding projects, primarily in AWS, CDK and basics of C++Be able to setup and maintain cloud infrastructureDevelop tools and automate manual operational tasks and easy maintenance of our services.
Build monitoring metrics dashboard, and report System health and Support status metrics.
Key job responsibilities
Key job responsibilities
Some of the key job functions of the support engineer are:Provide first level of support for handling Jiras, tickets, operational issues from production services
Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
Work on maintenance driven coding projects, primarily in AWS, CDK and basics of C++
Hands-on experience in Unix or any scripting language
Read and understand complex application code and make code fixes to resolve support issues
Develop tools and automate manual operational tasks and easy maintenance of our services.
Build monitoring metrics dashboard, and report System health and Support status metrics.- Create cloud infrastructure
- fix/debug issues
- deployment of features in cloud
- develop tooling and CDK
- oncall support

- 2+ years of software development, or 2+ years of technical support experience
- Experience in Unix
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON