Cyberark Senior Manager Security Services - ANZ Sydney based 

China, Tibet, Purang 

984577113

Responsibilities:

• Lead and oversee the successful delivery of all Security Services engagements in ANZ, acting as the primary escalation point for the regional team.
• Provide expert-level CyberArk technical services to enterprise customers, continuously optimizing delivery methodologies and models.
• Champion CyberArk’s Security Services value proposition, proactively identifying and supporting new service opportunities.
• Partner with Sales to drive adoption through effective positioning, scoping, solutioning, and proposal development.
• Collaborate with cross-functional teams and regional delivery partners to strengthen relationships and uncover incremental business opportunities.
• Manage team workload and ensure consistent service delivery coverage across the region.
• Contribute to the strategic expansion of services within ANZ.
• Share best practices, lessons learned, and process improvements across the global Security Services organization.
• Actively participate in regional and global leadership initiatives and projects.
• Respond promptly and effectively to internal and external customer inquiries.

• 15+ years of experience in customer-facing technical roles, with at least 5 years in a leadership role.
• Proven track record in managing complex service delivery projects aligned with customer success outcomes.
• Strong technical background with experience in:
  • Identity Management (IDM), Single Sign-On (SSO), SIEM, Application Servers, Authentication technologies, and Ticketing Systems.
  • Cloud platforms such as AWS, Google Cloud, and Microsoft Azure.
  • Enterprise tools including Salesforce, FinancialForce, and Gainsight.