Honeywell Tech Supp Professional Tier 

Mexico 

825606977

As a Technical SupportProfessional, you will contribute to building a World-Class Technical SupportTeam. You are responsible for interacting with internal and external customers andproviding reliable technical assistance. You will focus on the accuracy of thesupport, customer satisfaction, and providing feedback promptly. You will drivethe investigation, documentation, resolution, root cause analysis, andreplication of technical issues. You will help to identify and developsolutions for customers based on their needs, building solid relationships withthem and ensuring timely follow-ups.

• Handle internal and external customer-related issues and concerns.
• Focus on Fire Alarm systems.
• Record all customer interactions into a CRM Database.
• Achieve strategic KPIs and other metric targets.
• Understand and interpret advanced technical documentation and diagrams.
• Create and document articles, FAQs, and other related self-service knowledge items.
• Effectively manage and prioritize time, projects, customer escalations, and departmental needs.
• Collaborate with Technical areas to ensure product readiness for serviceability and reliability.
• Maintain acceptable Call Quality, KCS, and VOC requirements.
• Work proactively with other team members.
• Openly share new ideas and information with other team members.

• Bachelor’s Degree in Engineering, Electronics, Telecom, or related fields.
• 1+ years of Technical Support Experience.
• Excellent English communication skills (oral and written).
• Experience with signal or frequency measurement instruments.
• Customer focused & strong problem-solving skills.

WE VALUE

• Experience with Salesforce & InContact.
• Strong continuous improvement mindset &positive leadership impact.

• JOB ID: HRD238055
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt