Honeywell Customer Support Representative 

United States 

741696929

Key responsibilities

• Enter contracts for MSP, supporting new aircraft enrollments, contract transfers, and renewals.
• Provide support for the Sales, Contracts, and Customer Accounts teams.
• Execute all tasks with a high degree of accuracy.
• Develop proficiency in SAP and related systems including the MyAerospace portal.
• Support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.
• Manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
• Responsible for maintaining metrics relating to workload and revenue generating activities.
• Display strong written and verbal communication and presentation skills. Other responsibilities
• Support AAM Aftermarket contracts for HAPP and MPP programs.
• Collaborate effectively withinternal Honeywell resources to provide solutions.
• Responding to customized contractrequests expedited and / or preferential.
• Actively participate in teammeetings, process improvement teams, and other activities as assigned.

Key success measurements

• customer satisfaction; orderaccuracy; effective problem resolution and effectiveness of communication withinternal and external customers.

YOU MUST HAVE

• Bachelor’s Degree in business, customer service, operations,or related field
• Experience in the Aerospace industry is strongly preferred
• Demonstrate flexibility and resilience, including the ability to influenceothers in a time sensitive and demanding environment
• Ability to make sound business decisions and take quick actions to execute
• Exceptional verbal and written communication skills
• Demonstrate strong analytical and problem solving skills
• Ability to work collaboratively with multiple Honeywell entities by developingand maintaining effective relationships
• Excellent time management and organization skills
• Working knowledge of export requirements and/or government regulations is aplus
• Ability to effectively handle a wide range of customers’ needs and requirementswith care and professionalism at all times
• Knowledge of basic Financial principles, SalesForce.com, & SAP backgroundis a plus
• Demonstrated ability to work in a changing environment is strongly preferred
• Great grasp and passion for customer service

• JOB ID: req472804
• Category: Customer Experience
• Location: Circuito Aerospacial No. 2,Mexicali,BAJA CALIFORNIA,21395,Mexico
• Nonexempt