EY Government Public Sector - Service Delivery 

United States, Texas, San Antonio 

638452163

Government and Public Sector – Service Delivery Center – People Advisory Services – Analyst

The Service Delivery Center is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal clients. The Service Delivery Center is a core component of the Government & Public Sector practice (GPS).

Your key responsibilities

• Format documents and develop templates to reflect clients’ styles
• Assist in outlining, drafting, and editing client communications, client deliverables, and supporting materials
• Draft strategies, plans, and other deliverables based on existing materials
• Aid in development of plans, operating models, charts, and other deliverables based on input from the client-facing team
• Compile and analyze information, impact analysis, assessments, surveys and other feedback
• Participate in working sessions and/or status meetings with project team.
• Follow established processes and procedures, review and interpret client data and information.
• Execute on and deliver engagement specific tasks as directed.
• Assist in the collection of client data and information, analyze for potential risks.
• Escalate circumstances that are out of the ordinary to team leadership for guidance and assistance.

Skills and attributes for success

• Strong communication, facilitation, and presentation skills
• Ability to analyze stakeholder feedback data sets and assist in problem solving
• Ability to determine if projects are meeting milestone deadlines and budget requirements
• Flexibility and ability to work with a nationally distributed team
• Proficient in MS Office (Word, Excel, PowerPoint, SharePoint)
• Ability to meet tight deadlines and follow up on open issues
• Excellent English language skills – both written and verbal

To qualify for the role you must have

• Bachelor’s degree
• A minimum of 1 year of professional work experience
• Relevant experience in change management, communications, HR transformation, HR operating and delivery model, workforce management, culture and leadership, organizational design and continuous improvement, analytics, or recruitment is highly preferred
• Willingness to travel 20 – 30% or more. Due to the nature of our work in the Government and Public Sector, work may be required to be completed at client, EY and/or contractor sites. Our goal is to assign professionals to projects within a commutable distance of their work location office. In certain circumstances, travel may be required beyond your work location based on client and project needs.

Ideally, you'll also have

• Prior experience working in a service delivery center or similar environment
• Interest in obtaining one of the following certifications: PMP, PROSCII, or SHRM certification

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.