Capital One Principal Project Manager - Email Governance 

United States, Virginia, Richmond 

544345854

West Creek 6 (12076), United States of America, Richmond, Virginia Principal Project Manager - Email Governance

Principal Project Manager - Email Governance

As a Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role you will work closely with key stakeholders to deliver results that will have direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

General Responsibilities

• Ensure adherence to the Email Governance Standard and overall health of email deliverability and privacy practices

• Work with Risk Partners to remediate issues or events related to Capital One’s ability to send emails

• Provide subject matter expertise on Email systems, processes and use cases when representing the department in Audits, Exams and other 2nd line oversight initiatives.

• Build relationships and collaborate with cross-functional key stakeholders to identify potential risks within existing and new email use cases to drive well-managed outcomes

• Leading and owning oversight of specific process improvement work and collaborating with teammates on larger initiatives that impact Enterprise Messaging

• Leverage data and our technology eco-system to design, build, monitor, and govern process controls that ensure compliance with the Email Governance Standard

• Apply operational efficiency methodologies to design, manage, and improve experiences for our customer

• Partner across the team to execute email tests and gain key insights that will help shape the future of our enterprise wide customer communications strategy

• Support the launch of granular email preferences through assisting with the work to recategorize existing messages across messaging tools and documentation

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 5 years of experience in Process Management, Product Management, Relationship Management, Marketing, Privacy, Compliance or Risk Management

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 6+ years of experience in Process Management, Product Management, Email Marketing, Relationship Management, Compliance or Risk Management

• Ability to leverage data to monitor processes using Tableau or similar data sources

• Lean, Six Sigma, Business Process Management or SAFe certification

• Strong communication and collaboration skills​

New York City (Hybrid On-Site): $118,700 - $135,400 for Principal Project ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.