Microsoft Critical Environment Technician Manager 

Taiwan, Taoyuan City 

51531547

Critical Environment Technician Manager.

This role is for Fully Onsite work.

Required Qualifications:

• High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

• OR equivalent experience.

• 1+ year(s) people management experience.
• Must have ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.

Other Requirements:

Abilityto meet Microsoft, customer and/or government security screening requirementsrequired for this role. These requirements include, but are not limited to the following specialized security screenings:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Citizenship & Citizenship Verification : This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.

• Criminal Justice Information Services: This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.

Preferred Qualifications:

• High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

• ORAssociate's Degreeor technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

• OR equivalent experience.

• 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model - Live our culture; Embody our values; Practice our leadership principles.

• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

• Care - Attract and retain great people; Knoweach individual’scapabilities and aspirations; Invest in the growth of others.

Equipment and Systems Operations

• Serve as an operationsspecialistone or more majorareaof operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently.

• Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends.

• Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms andis able toidentify all alarms.

• Utilize internal computerizedmaintenance managementsystem (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders.

• Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs.

• Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents.

• Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition.

Equipment and Systems Maintenance

• Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more disciplines and one or more types of equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate.

• Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise

• Have a hands-on understanding of how equipment works within disciplines they have beentrainedand how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).

• Provide and/or assignteamto provide necessary escort to third-party contractors,sub contractors, vendors, and service providers on site for all severity leveled procedures. Coordinate and schedule supplier/vendor on-site activities andrecognizescircumstances when to stop supplier work to address potential and/or identified concerns.

• Take part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes.

• Advises other colleagues on inspection and supervision issues.

• Provides consultation to lower-level colleagues in troubleshooting systems and problems

Critical Environment Culture

• Understands, follows, ensures, and coaches team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements.

• Proactively ensures safety and security requirements are followed and met for the work of themselves and others.

• Maintain safe working conditions and escalate immediately when unsafe working conditions are observed.

• Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.

• Participates in required meetings, trainings, and necessary handoffs.

• Embody our