Citi Group Wealth Business Management Lead SVP 

United States, New York, New York 

199006626

Responsibilities

• Lead both technical and non-technical cross-franchise initiatives and programs from conception through completion
• Manage operational readiness initiatives, governance reviews and monitor program management
• Partner across the organization to develop executable strategies, ensuring compliant and smooth delivery by leading day to day engagement with cross functional teams
• Oversee weekly program updates and stand-up meetings to address issues, manage risks and drive execution
• Own development process to track and drive resolution of client issues, breaks or defects across digital and business operations, using insights to inform priorities and identify sales and service training opportunities
• Provide analysis and oversight of critical business milestone reporting and various executive, client and management reporting processes, ensuring quality, efficiency, and accuracy.
• Work with the team and respective decision management leaders on the communication strategy (e.g. town halls, new hire events) for the department and facilitate the development of communication materials, business cases, and presentations for senior management.
• Drive the implementation of process improvement and efficiencies for digital investing products and capabilities in collaboration with key stakeholder (Ops, Servicing and Marketing)
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years experience in project administration/program management
• Experience in operational and processes administration
• Able to create support across a wide range of stakeholders through well-developed interpersonal and influencing capabilities including Control, Legal, AML and Compliance partners
• Proven strategic thinking and analytic skills coupled with financial acumen. Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency.
• Experience rolling out initiatives to clients and internal stakeholders including sales and service enablement preferred
• Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
• Passion, humility, integrity, positive attitude, mission oriented, and self-directed.
• Able to translate data and metrics from across different constituencies to create clear and concise executive presentation materials.
• Highly organized and detail-oriented with an ability to multi-task
• Consistently demonstrates clear and concise written and verbal communication; a persuasive and passionate communicator with excellent public speaking
• Experience in vendor management preferred
• Required Licensing/Registration: SIE, S7, and S63+S65 (S66)

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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