JPMorgan Sales Practices Associate 

United States, Ohio, Columbus 

16483179

Job Responsibilities:

• Lead governance and oversight of Sales Practices with Head of Sales Practices
• Review complaints alleging sales misconduct or unwanted account and provide escalation of improper activity
• Collaborate with Controls and Field communications in resolving any control breaks or refreshing communications to the field
• Facilitate the Business Banking Sales Practices Forum, which provides for senior management review, discussion, and escalation of existing and emerging risks related to business practices, including sales practices, across Business Banking
• Partner with our Line of Defense partners on new issues or cases impacting the business
• Collaborate with other sub-lines of business (Consumer Bank, U.S. Wealth Management and Home Lending) on emerging trends, product or process changes and the sharing of best practices
• Partner with Human Resources and the lines of defense to better understand Code of Conduct themes and ways to reduce Business Banking cases through process and system changes and education
• Facilitate senior leadership messaging on Culture and Conduct with Head of Sales Practices
• Provide transparency and understanding into our culture to drive improvements

Required qualifications, capabilities, and skills:

• Bachelor’s degree
• Minimum 5 years’ of project management or business analysis experience
• Client management skills: advanced ability to closely partner with senior and mid-level managers and other stakeholders on projects
• Team player with ability to build strong cross-business relationships
• Highly organized and detail oriented with a structured/analytical approach to problem solving
• Must be comfortable with ambiguity and change in a fast-paced environment

Preferred qualifications, capabilities, and skills:

• Self-motivated individual that demonstrates initiative with proven flexibility, adaptability, and reliability
• Excellent written and verbal communication skills with proven ability to work with senior management
• Ability to create executive summaries and perform analysis using Microsoft Suite of products required (e.g., Word, Excel, PowerPoint)
• Proven track record for delivering results and seeks to break the status quo and initiate change