Amazon GFOCC Tech 

India, Maharashtra, Mumbai 

140781255

Key job responsibilities
A day in the life
Your day job will include:
• Remote troubleshooting of GFO sites network and compute Infrastructure
• Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support
• The role has 24X7 shift rotation.
• Coordinate in resolving data center facility issues
• Coordinating remote hands & eyes for any site issues
• Participating in small to mid-size site improvement projects
• Building relationships with remote facilities to ensure swift response times to events. - Improving Safety and Security operational processes
• Participate in team/service provider meetings for metric and performance analysis
• Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations
• Guide vendor resources on AWS GFO standards, policies and guidelines providing remote hands and eye support
About the team
About You:
• You are someone who is highly autonomous, very detail oriented and possesses a very strong written & verbal communication skills. You are a high performing individual with a "can do" attitude.
• Supervise with Colocation operators performing servicing or preventive maintenance
• Assist in performing root cause analysis for operational issues
• Perform first level trouble-shooting for facility and rack level events
• You will have experience building relationships with internal and external teams/customers along with innovating effective solutions to resolve issues & problems as they arise.
• You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems.
• Create CMs (Change Management Tasks) to enable changes and maintenance at sites
• You will be required to provide remote support required by our internal teams.
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.

- 1+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma
- 1+ years of Linux operating systems experience