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Senior Technical Writer



What you will do

  • Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings

  • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

  • Keep up to date on the changes in our offerings, customer use cases, and support issues

  • Master the use of our internal documentation toolchain, including the publishing platform and issue tracking tools

  • Work with quality engineering (QE) and development teams to improve the accuracy of your documentation

What you will bring

  • Experience with the software development life cycle, including an understanding of the customer life cycle and knowledge of different content development and publishing methodologies, tools, and defect tracking systems

  • Familiarity with structured, topic-based authoring and information architecture

  • Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments

  • Familiarity with version control systems; being comfortable with Git is a big plus

  • Demonstrated experience with agile and rapid iteration releases

  • Experience working with diverse sets of stakeholders to solve complex problems

  • Ability to inspire others irrespective of their job title

  • Demonstrated success taking accountability for project realization and completion

Posting date 7 days ago (10/8/2021 4:31 AM)

Workday ID

Product Documentation