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Director Design Ops

United States, Texas, Austin

Job Description

Job responsibilities:

  • Grow, manage and support a Design Ops team

  • Evolve the PayPal Design Playbook and practice through ongoing discovery and needs assessments of design, research and cross functional team members

  • Develop robust training programs to equip teams to apply the standards you’ll define in their day-to-day jobs

  • Manage UX resources, tools and budget

  • Actively contribute to the wider UX research & manager community, mentoring others and leveraging your strengths to help others grow


  • 12+ years in UX role and 4+ years managing managers

  • Proven experience in leading, growing and inspiring highly talented and productive teams

  • Track record of successful change management and delivery of complex, multi-faceted programs

  • Deep understanding of a customer-centered Design, Research and Product Development Lifecycles

  • Familiarity and experience with standard research, design and prototyping tools, such as Figma, Miro, and UserZoom