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2,690 jobs found
13.03.2024
GS
Goldman Sachs Platform Solutions-Analyst- Workforce Management- Atlanta United States, Georgia, Atlanta
Oversee and maintain the Workforce Management (WFM) Platform utilized for forecasting, scheduling, tracking, monitoring, and reporting the daily and monthly call center statistics. This includes, though is not limited to...
Minimum of 6 months WFM experience preferably in a Real Time environment. Candidates with less experience will be considered if they meet other requirements. Experience with Workforce management tools, preferably...
Develop User Experience Insights to inform prioritization of enhancements and opportunities that drive an improved user experience. Curate data-informed stories that advocate for users and support teams experiencing friction with...
Lead, develop and motivate a team that handles the scheduling workstream across different regions and lines of businesses. Provide strategic direction to continuously improve workforce management processes and results. Serve...
Collaborating with Account Executives and Pre-Sales Engineers to strategize and execute team sales. Independently engaging in prospecting and relationship-building activities to build pipeline and drive business with both new and...
DESCRIPTIONIn this role, you will be responsible for building relationships with a site’s leadership teams and helping them execute on a staffing plan for the highly complex teams that supports...
DESCRIPTIONIn this role, you will be responsible for building relationships with a site’s leadership teams and helping them execute on a staffing plan for 24/7 within Premium Support fields within...
Oversee and maintain the Workforce Management (WFM) Platform utilized for forecasting, scheduling, tracking, monitoring, and reporting the daily and monthly call center statistics. This includes, though is not limited to...
The Workforce Management Analyst is an essential role in the tech industry, providing data-driven insights to tech organizations by generating and tracking metrics like operational performance, employee productivity, and customer satisfaction.
With an Expoint job, you’d be responsible for collecting and analyzing data, spotting trends and making data-driven decisions and recommendations. You’d evaluate job design, monitor organization performance, review staffing levels and schedules, and provide guidance to ensure that the organization’s workforce management system is optimized.
You’d also be responsible for researching labor law and regulations to ensure operations compliance with legal and internal policies. Ultimately, as a Workforce Management Analyst with Expoint, you’d strike the balance between driving improved performance and ensuring that the workforce is supported and treated compliantly.
Successful applicants should have a Bachelor’s degree in business, psychology, economics, or a related field and experience in data analysis, as well as strong critical thinking and analytical skills. Knowledge of human resources or workforce management is preferred but not required.
If you thrive in an environment that requires precise attention to detail, resourcefulness, and the ability to adopt a complex yet data-driven decision-making approach, a job as a Workforce Management Analyst with Expoint could be the next step in your tech career.