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3,154 jobs found
26.03.2024
CO
Capital One Support Specialist United States, Texas, Plano
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution. Monitor and respond quickly and effectively to tickets, calls, chats, or in-person...
Supporting customer requests, tickets, and RMAs. You will be responsible for prompt communication with the customer, assessment, and debug of system issues (HW/SW), driving issue resolution and ensuring that the...
Serve as our Nordics software expert for Connected products & Software in commercial buildings. Address complex technical issues from our system integrator partner network. Identify root causes of problems and...
Regular or Temporary:English (Required)1st shift (United States of America)Please review the following :*Role will sit onsite 4 days per week*ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions...
High School Diploma, GED or equivalent certification. At least 3 years of experience in Linux or Windows operating systems. At least 2 years technical application support experience. At least 2...
Regular or Temporary:English (Required)1st shift (United States of America)Please review the following :ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be...
Demonstrate empathy while solving customer concerns. Deliver high-quality customer support and customer satisfaction while solving complex inbound or outbound customer issues. Work on both phone and ticket-based cases, if relevant,...
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution. Monitor and respond quickly and effectively to tickets, calls, chats, or in-person...
The Expoint job searching platform is made exclusively for the tech industry, and this makes finding a job as a Product Support Specialist a breeze. As a Product Support Specialist, you'll be in charge of responding to customer issues with technical products. You'll investigate, troubleshoot, and provide technical support to customers and will play an essential role in customer satisfaction.
Your role is to ensure customer satisfaction and ensure customer questions, unsolved problems, and technical issues are answered professionally and in a timely manner. This means that you should have excellent phone and email communication skills, in addition to customer friendly approach. Additionally, you should be knowledgeable in software and have a familiarity with Mac and Windows, as well as other operating systems as needed.
You may need to respond to, create, and modify any customer records as needed, including profile information, technical issues, and steps taken to solve problems.
A passion for troubleshooting and strong problem-solving skills will come in handy. An aptitude for learning new technology and an eye for detail and the ability to document the troubleshooting process is required.
By joining Expoint as a Product Support Specialist, you'll have the chance to work with numerous different customers and to work with a talented tech team backed by a company that cares about modern technology and customer happiness.