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8,405 jobs found
06.04.2024
NIC
NICE Technical Support Engineer United States, Utah, Sandy
Work tickets via web-based ticketing system, email, voice or chat. When working tickets:Validate for correct prioritization and monitor communication to users of progressFix end-user issues that can be resolved on...
3+ years technical support, technical consulting experience, or information technology experienceOR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience,...
Support and troubleshooting on the wireless and switching range of Fortinet products. Collection, analysis and change recommendations of configuration information. Collection and analysis of customer network information. Collection and initial...
3+ years of experience in a Technical Support Engineering role or a similar role. 2+ years of hands-on experience with SQL and database queries. Experience in supporting applications built on...
Work on difficult problems requiring in-depth system knowledge and understanding of operating principles. Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. Consult...
Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. Working on challenging problems requires in-depth system knowledge and...
Work tickets via web-based ticketing system, email, voice or chat. When working tickets:Validate for correct prioritization and monitor communication to users of progressFix end-user issues that can be resolved on...
The role of a technical support engineer is a key one in the tech industry, as they are the people who ensure that technology systems and products are operating properly, and providing customers with the best service possible.
As a technical support engineer, you will be in charge of troubleshooting and debugging software, hardware, and network problems. Your main responsibility will be to ensure our customers receive efficient and effective technical support. To do this, you will need a comprehensive understanding of the company’s products and services. Not only must you have expertise in understanding and troubleshooting issues, but you must also possess excellent communication and customer service skills, as you will be interacting with a variety of customers on a daily basis.
You must also be able to design and develop tools and applications to help customers with their technical issues. You will also be required to produce timely and accurate reports to track system performance and suggest ways to improve operational efficiency. Additionally, you must have a deep knowledge of the company’s systems, hardware, and software and be comfortable working in a fast-paced environment to meet deadlines.
If you are an IT professional who is passionate about troubleshooting and providing superior customer service, then the technical support engineer role is perfect for you. With the right combination of technical knowledge, problem-solving skills, and customer service aptitude, you can solidify your place in the tech industry. So, if you are interested in proving yourself as a valuable asset, present your skills and experience on Expoint, the most trusted platform for tech professionals.