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Be a leader and a team-player. Take ownership, and create a culture of trust and accountability. Love to change the status quo and work well in high-pressure situations. Exceptional prioritization...
Anticipate and manage work volumes, adhering to established policies and deadlines. Collaborate with stakeholders to effectively resolve client issues / escalations. Analyze and interpret client data to identify trends and...
Anticipate and manage work volumes, adhering to established policies and deadlines. Collaborate with stakeholders to effectively resolve client issues / escalations. Analyze and interpret client data to identify trends and...
Monitor, manage and audit case progress. Prepare and deliver weekly/bi-weekly case reviews to provide current case and RMA status. Conduct Periodic Operations Reviews in conjunction with the account team to...
Directs the daily activities related to staffing and specialist preparedness. Accountable for implementation of strategic initiatives relative to product strategy as well as staffing and specialist support. Drive team to...
Primary contact for the customer regarding technology discussions. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization...
Working closely with our Senior Service and Delivery Managers to support key Juniper customers. Developing technical knowledge of Juniper product lines. Building and updating reports for monthly and quarterly operational...
Be a leader and a team-player. Take ownership, and create a culture of trust and accountability. Love to change the status quo and work well in high-pressure situations. Exceptional prioritization...
The service manager at Expoint is a critical role in the tech industry. This position works to support and deliver technical services to customers, helping solve client's technical problems and support their systems and networks. Service managers are responsible for leading the technical service teams through the entire customer journey, from technical scoping to billing and follow up support.
The service manager provides leadership and technical direction to ensure the effective and efficient resolution of customer issues and optimizes the customer experience. They assess customer needs and ensure a positive experience for the customer and frame solutions in terms of business objectives. A successful service manager must understand changes in technology and communicate them to team members.
The service manager responds to service requests, escalates issues, and monitors progress, while following up with customers whenever possible. They must be able to assess customer issues and create solutions, providing the right resources to resolve customer inquiries. The service manager is responsible for maintaining records, creating reports, and providing customer feedback to internal teams.
The perfect candidate for the service manager role is highly organized, with excellent communication and collaboration skills. They should have a strong technical background in the tech industry and a good understanding of data processes and network solutions. Candidates must be flexible and able to adapt in rapidly changing environments and prioritize tasks to best resolve customer issues.
To succeed in this role, the candidate must have excellent customer service skills and value customer satisfaction. Demonstrated leadership and problem-solving abilities are also essential, paired with impeccable organizational skills and the ability to prioritize and manage multiple tasks at once.