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1,307 jobs found
24.03.2024
NIC

NICE Desktop Engineer United States, Georgia, Atlanta

Limitless High-tech career opportunities - Expoint
Description:
Architect and Design:. Develop and implement end-client architecture solutions based on industry best practices. Design, configure, and optimize macOS environments to meet organizational needs. Create and maintain comprehensive documentation for...
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24.03.2024
NA

NetApp Manager Desktop Engineering United States, North Carolina

Limitless High-tech career opportunities - Expoint
Description:
Supporting the user-kit loadout of a 10+K user community that is globally distributed. Mac and Windows fleet management at scale. Drive a culture of non-negotiable operational rigor. In partnership with...
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26.03.2024
CO

Capital One Support Specialist United States, Texas, Plano

Limitless High-tech career opportunities - Expoint
Description:
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution. Monitor and respond quickly and effectively to tickets, calls, chats, or in-person...
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15.03.2024
U

Uber Senior Software Engineer Desktop Applications United States, West Virginia

Limitless High-tech career opportunities - Expoint
Description:
PhD or equivalent in Computer Science, Engineering, Mathematics or related field OR 5-years full-time Software Engineering work experience, WHICH INCLUDES 3-years total technical software engineering experience in one or more...
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17.03.2024
T

Truist Wealth Support Specialist United States, Tennessee, Memphis

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Description:
Regular or Temporary:English (Required)1st shift (United States of America)Please review the following :ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be...
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16.03.2024
U

Uber Customer Support Specialist United States, West Virginia

Limitless High-tech career opportunities - Expoint
Description:
Demonstrate empathy while solving customer concerns. Deliver high-quality customer support and customer satisfaction while solving complex inbound or outbound customer issues. Work on both phone and ticket-based cases, if relevant,...
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17.03.2024
U

Uber Senior Support Specialist United States, West Virginia

Limitless High-tech career opportunities - Expoint
Description:
Core production work: Provide the best customer support through emails and chats and maintain high quality. Team Development: Help in improving processes so we always optimize for better customer experience...
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Limitless High-tech career opportunities - Expoint
Description:
Architect and Design:. Develop and implement end-client architecture solutions based on industry best practices. Design, configure, and optimize macOS environments to meet organizational needs. Create and maintain comprehensive documentation for...
Full job details
As a Desktop Support Specialist, you possess the technical experience necessary to install, troubleshoot, and repair desktop computers, as well as software, hardware, and peripherals. You approach technical challenges with a keen eye while remaining customer service-oriented, always striving to provide a positive and helpful customer experience. You are knowledgeable on a wide range of computer systems, operating systems, networks, and hardware to ensure that diagnosed and resolved support requests result in lasting customer satisfaction. You understand the importance of the end-user customer experience, which guides your daily work to ensure the best customer service. At Expoint, you will provide efficient and effective assistance to clients by responding positively to customer inquiries and issues related to both hardware and software. A typical day might involve taking clients’ calls to troubleshoot computer issues and, through remote tools or on-site visits, troubleshoot and improve their experience. You embrace technology changes and stay abreast of all major operating systems updates and advancements in technology. Your experience and understanding of all modern tech tools keeps you ahead of the curve in providing superior customer support. With communication, interpersonal, customer service, problem-solving and troubleshooting skills, you provide an invaluable resource for customers. The successful Desktop Support Specialist is expected to demonstrate exceptional customer service, problem-solving capabilities, accuracy, and an enthusiastic attitude that ensures client satisfaction. If you are a motivated individual who enjoys helping others, Expoint is looking for you!