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26.03.2024
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Apple AppleCare Workforce Management Analyst United States, California, Elk Grove
Intermediate to advanced Microsoft Excel skills. Scheduling software experience with the ability to execute workforce management philosophies when reviewing Advisor schedules and staffing. Experience with creation and development of processes,...
Provide service level oversight through real time monitoring of service levels, ensuring that service level strategies across sites/queues/business functions are complimentary and support overall business strategy. Identify need to increase...
Will have relevant experience in data analytics working with large data sets and ability to extract and transform data using various tools and technologies. Will transform data into actionable business...
BASIC QUALIFICATIONS 3+ years of program or project management experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps)...
Transaction Banking , a cash management and payments platform for clients building a corporate treasury system. Enterprise Partnerships , consumer financial products that companies embed directly within their ecosystems to...
Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Forecasting and Labour Scheduling and other components of Workforce management processes and systems. Contribute to generating...
Bachelor's Degree in Statistics, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 4+ years experience in data analysis and reporting, business operations, business planning and/or reporting,...
Intermediate to advanced Microsoft Excel skills. Scheduling software experience with the ability to execute workforce management philosophies when reviewing Advisor schedules and staffing. Experience with creation and development of processes,...
The Workforce Management Analyst is an essential role in the tech industry, providing data-driven insights to tech organizations by generating and tracking metrics like operational performance, employee productivity, and customer satisfaction.
With an Expoint job, you’d be responsible for collecting and analyzing data, spotting trends and making data-driven decisions and recommendations. You’d evaluate job design, monitor organization performance, review staffing levels and schedules, and provide guidance to ensure that the organization’s workforce management system is optimized.
You’d also be responsible for researching labor law and regulations to ensure operations compliance with legal and internal policies. Ultimately, as a Workforce Management Analyst with Expoint, you’d strike the balance between driving improved performance and ensuring that the workforce is supported and treated compliantly.
Successful applicants should have a Bachelor’s degree in business, psychology, economics, or a related field and experience in data analysis, as well as strong critical thinking and analytical skills. Knowledge of human resources or workforce management is preferred but not required.
If you thrive in an environment that requires precise attention to detail, resourcefulness, and the ability to adopt a complex yet data-driven decision-making approach, a job as a Workforce Management Analyst with Expoint could be the next step in your tech career.