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30.03.2024
R7
Rapid7 Senior Service Desk Technician United States, Massachusetts, Boston
Work closely with People Strategy, Talent Acquisition, MyMoose (Workday) team and Outside vendors to ensure all information and gear are available to their team in a timely manner. Ensure all...
BASIC QUALIFICATIONS 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experienceDESCRIPTIONAbout AWSThe Generator Service Technician has safety, customer satisfaction, and business...
Service and maintenance of Honeywell and third-party equipment (as per trade expertise). Configuration, Diagnose s Fault s , repairs and Programming of building services (e.g. HVAC, BMS control, CCTV, Access...
Day to day servicing, calibrations and maintenance; including diagnoses and repairs faults on a variety of Honeywell and 3rd party equipment. Identify opportunities for system improvements and provide prices for...
Technical and Job Related Responsibilities. Verify system functional performance to ensure proper operations according to contract requirements including; testing, calibrating verify system and peripheral device operations as per preventative maintenance...
Work closely with People Strategy, Talent Acquisition, MyMoose (Workday) team and Outside vendors to ensure all information and gear are available to their team in a timely manner. Ensure all...
A Service Desk Technician is a critical position in the tech industry, providing the first line of customer support on the IT side. At Expoint, we are looking for proactive individuals who are eager to provide exceptional customer service and technical problem-solving skills.
As a Service Desk Technician, you will be responsible for offering high quality technical support by phone, email and instant chat for a variety of products and services. You will need to have a variety of troubleshooting and resolution skills related to hardware, software, networks and applications, as well as experience with customer service basics.
You should have a strong understanding of IT operations and procedures, particularly in network operations and system administration, to provide root cause diagnosis and resolution. You should also have good communication skills and be adept at using customer service software, operating systems, and office products.
The Service Desk Technician is expected to follow IT best practices and use the latest tools and technology. You may be asked to address customer complaints or system issues, or provide advice and instructions on multiple products or services. This position requires strong analytical and problem-solving skills, and the ability to think quickly and provide effective customer service.
At Expoint, we believe the Service Desk Technician is essential to providing a quality customer experience. Being able to handle large customer inquiries while meeting aggressive timelines is a must. If you’re an industry professional looking to take on device and support challenges, this job is for you.