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Architect and Design:. Develop and implement end-client architecture solutions based on industry best practices. Design, configure, and optimize macOS environments to meet organizational needs. Create and maintain comprehensive documentation for...
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution. Monitor and respond quickly and effectively to tickets, calls, chats, or in-person...
PhD or equivalent in Computer Science, Engineering, Mathematics or related field OR 5-years full-time Software Engineering work experience, WHICH INCLUDES 3-years total technical software engineering experience in one or more...
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End to end IT support. Update self-help documents. IT asset set up and decommissioning. Documentation and reporting. Install and upgrade systems and applications. Test fixes, post-resolution follow-up. Participate in audits....
Regular or Temporary:English (Required)1st shift (United States of America)Please review the following :ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be...
Architect and Design:. Develop and implement end-client architecture solutions based on industry best practices. Design, configure, and optimize macOS environments to meet organizational needs. Create and maintain comprehensive documentation for...
As a Desktop Support Specialist, you possess the technical experience necessary to install, troubleshoot, and repair desktop computers, as well as software, hardware, and peripherals. You approach technical challenges with a keen eye while remaining customer service-oriented, always striving to provide a positive and helpful customer experience.
You are knowledgeable on a wide range of computer systems, operating systems, networks, and hardware to ensure that diagnosed and resolved support requests result in lasting customer satisfaction. You understand the importance of the end-user customer experience, which guides your daily work to ensure the best customer service.
At Expoint, you will provide efficient and effective assistance to clients by responding positively to customer inquiries and issues related to both hardware and software. A typical day might involve taking clients’ calls to troubleshoot computer issues and, through remote tools or on-site visits, troubleshoot and improve their experience.
You embrace technology changes and stay abreast of all major operating systems updates and advancements in technology. Your experience and understanding of all modern tech tools keeps you ahead of the curve in providing superior customer support. With communication, interpersonal, customer service, problem-solving and troubleshooting skills, you provide an invaluable resource for customers.
The successful Desktop Support Specialist is expected to demonstrate exceptional customer service, problem-solving capabilities, accuracy, and an enthusiastic attitude that ensures client satisfaction. If you are a motivated individual who enjoys helping others, Expoint is looking for you!