Support Associate jobs in Israel
Cellebrite & Support Tier Israel, Center District, Petah Tikva
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Company Overview:
Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit us at , and find us on social media @Cellebrite.
Position Overview:
As an IT & IS Tier 2 Support Specialist, you will provide enterprise-level technical support.
Key Responsibilities:
- Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.
- Services supported:
- Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.
- Office 365,Intune, Active Directory, Okta.
- Network printers and printers server IP telephony, and conferencing equipment.
- Deep troubleshooting of hardware and software issues.
- Research, diagnose, troubleshoot, and identify solutions to end-user issues.
- Follow standard procedures for escalation of unresolved issues.
- On/Offboarding of employees and changes throughout their lifecycle.
- Supporting large company events remotely through Teams and in-person
- Conference Rooms: Troubleshooting and configuration.
- Based on-site in our Petach Tikva office in Israel, with the ability to arrive at the office every day.
- Service-oriented, self-motivated, and a team player.
- Willing to support users in standby/shifts globally.
- Excellent written and verbal communication skills in English and Hebrew.
- Willingness to learn new IT areas and aspects.
- ·Minimum 1 year of experience working as an IT Helpdesk or Technician team, installing,
- Windows 10/11 workstations: Deploying and supporting Windows endpoints.
- MAC OS: Deploying and supporting Windows endpoints.
- Active Directory: Users, computers, and group management.
- Virtual environment: creating and supporting Virtual Machines and Virtual Desktop Interface
- Basic knowledge & troubleshooting of computer hardware.
- Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.
Advantages:
Knowledge and experience
:
- Linux OS.
- PowerShell.
- Windows Servers.
- DNS, DHCP.
- Jira and Confluence
- Intune
- Microsoft Entra
- Microsoft Azure
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Unity Global Support specialist Israel, Tel-Aviv District, Tel-Aviv
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- Provide technical support for both macOS and Windows computers.
- Work according to SLA’s and company IT policies.
- Manage your own ticket queue in our ticketing system.
- Maintain and update our knowledge base and internal IT resources.
- Deliver excellent customer support to employees worldwide.
- Strong problem-solving skills with technical issues and ability to learn new technologies.
- Hands-on experience with storage management.
- Familiarity with ITIL practices (certification is a plus).
- Ability to work with and manage IT ticketing systems.
- Proficiency in both oral and written communication (English & Hebrew).
- Experience working with both macOS and Windows environments.
- A strong “can do” attitude.
- Experience supporting meeting rooms and Zoom conference rooms.
- Advanced knowledge of ticketing systems and workflows.
- Additional IT certifications (e.g., Microsoft, Apple, Cisco).
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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West Pharma Support Student Israel, Center District
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Working closely with the local IT team, the role of the IT Support Student is having responsibility for developing and efficiently operating subsets of the site’s infrastructure and End User devices in line with corporate guidelines & procedures. Perform duties in line with best IT practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).
- Provide support for IT systems and End-Users in the facility, including, but not limited to: Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
- Assist with troubleshooting and problem determination/resolution
- Participate in local IT projects and coordinate roll-out of same on local site level
- Performs other duties as assigned based on business needs
- Professional attitude in maintaining a clean, orderly and safe work area
- Exemplary behavior in IT security related topics
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
- Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
- Compliance with all local site Environmental, Health and Safety regulations
- Compliance with all local site company policies, procedures and corporate policies
Education in Computer Science.
Any work experience with computers, servers, network and user account management.
- MS Windows Server and client administration, Active Directory and Office 365
- Network technologies and administration, VPN
- Remote assistance tools
- Mobile devices
- Effective communication, problem solving and analytical skills
- Good English
Any Microsoft, Cisco or Fortinet certification is preferred.
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Teva Associate Director Patent Attorney Israel, Tel-Aviv District, Tel Aviv
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- Collaborate with R&D Associates to determine/develop design-around formulations.
- Collaborate with outside counsel to determine/develop invalidity positions to relevant patents.
- Determine launch strategy, including labeling carve outs, and assess risk associated with launch.
- Manage European Patent Office Oppositions and similar actions in national patent offices.
- Manage Unified Patent Court revocations.
- Collaborate with colleagues in other teams to ensure all global issues are addressed, including manufacturing site, device, and API issues.
- Collaborate with Regulatory Affairs Associates to support regulatory submissions.
- Collaborate with Portfolio Team to support identification of potential generic products for Teva’s European and International markets including providing IP landscapes and IP launch scenarios.
- Collaborate with Business Development to determine launch strategy, including labeling carve outs, and assess risk associated with launch for in-licensed generic products.
- Collaborate with Medis to support Medis’ out-licensing of Teva’s generic products.
- Manage outside opinion counsel to ensure high quality work product on time and within budget.
- Collaborate with R&D Associates to determine/develop design-around formulations.
- Collaborate with outside counsel to determine/develop invalidity positions to relevant patents.
- Determine launch strategy, including labeling carve outs, and assess risk associated with launch.
- Manage European Patent Office Oppositions and similar actions in national patent offices.
- Manage Unified Patent Court revocations.
- Collaborate with colleagues in other teams to ensure all global issues are addressed, including manufacturing site, device, and API issues.
- Collaborate with Regulatory Affairs Associates to support regulatory submissions.
- Collaborate with Portfolio Team to support identification of potential generic products for Teva’s European and International markets including providing IP landscapes and IP launch scenarios.
- Collaborate with Business Development to determine launch strategy, including labeling carve outs, and assess risk associated with launch for in-licensed generic products.
- Collaborate with Medis to support Medis’ out-licensing of Teva’s generic products.
- Manage outside opinion counsel to ensure high quality work product on time and within budget.
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
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Palo Alto Senior Technical Support Engineer Prisma Cloud Israel, Tel Aviv District, Tel Aviv-Yafo
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. You’ll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
Your Impact
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support on an as-needed basis
Your Experience
- Experience of minimum of 4 years in support roles
- Required experience with AWS, Azure, and/or GCP
- Knowledge in containers and Kubernetes concepts - Must
- Hands on troubleshooting containers and Kubernetes (Preferable)
- Experience using API
- Creative and self starter with ability to troubleshoot and debug issues using many data sources and AI tools.
- Experience with Linux and Windows systems
- Excellent written and verbal communication skills
- Ability to work well is a diverse team environment
- Knowledge of scripting languages, preferably Python, Bash and JavaScript (Optional)
- Previous experience with Prisma Cloud or Cortex XDR (optional)
- Required knowledge of DevOps and CI/CD (preferably, but not mandatory, with hands-on experience)
- Familiarity with information security concepts, such as CVE, CVSS, etc.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
All your information will be kept confidential according to EEO guidelines.
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Cyberark Customer Support Engineer Israel
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What you need to succeed:
- Hire, train and develop team members to align with company values, growth and business objectives
- Manage and motivate the direct team by correlating performance expectations to business goals – including guiding account planning, proposal development, consistent performance feedback, etc.
- Build a network of customer executive relationships (independently and along other team members) to grow programs leading to expansion opportunities and execute customer negotiations accordingly
- Work with local Value-Added Resellers: transfer knowledge and motivate their management and account executives; perform mutual marketing events
- Participate in quarterly review sessions with key partners and tech alliances in the region, where appropriate
- Perform biweekly meetings with the corresponding territory Solution Engineers, Customer Success and Professional Services Lead to assess the status of all existing accounts and expedite the rollout and upsale/cross-sale processes
- Work as a liaison for the team between Research & Development and Project Management, if needed in larger key accounts
- Be directly involved and influential in top opportunities, focusing sales efforts on large key accounts with the team
- Bachelor’s degree, Computer Science major, Certified Information Systems Security Professional certification or Master of Business Administration is preferred
- 5+ years of experience as an enterprise software sales executive in the region and a manager of teams, information security/network architecture experience is required
- Demonstrated ability to cultivate, qualify and close enterprise software agreements with the Fortune 1000
- Expert negotiation skills
- Proven ability to call on Fortune 500 C-Suite executives across multiple buying centers
- Strong verbal and written communication skills internally across various levels of the company and externally with customers/partners
- Above average organizational and planning skills
- Ability to accurately forecast up on behalf of the team/district
- Advanced proficiency in critical thinking and problem-solving
- Highly effective presentation skills
- Excellent analytical skills to translate market trends and sales data
- Experience working with the top Global Systems Integrators is preferred
- Sales engineering, programming and/or technical implementation/support experience is a plus
- Ability to travel at a rate of 30-40%
The salary range for this position is $150,000 – $250,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
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Teva Regulatory Affairs Associate II Israel, Center District
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- Collection and preparation of documents intended for submission of CMC variation packages
- Evaluation of changes and support for their implementation in drug documentation for EU, US, IL market, as well as monitoring the status of requests and agreed activities
- Participation in meetings for projects within responsibility and informing other organizational units about the content of the registration file
- Work with regulatory team and other functions to create solutions and implement agreed mitigation plans
- Provide regulatory input throughout the product life cycle of responsible product lines and understand or raise regulatory obstacles to Head of regulatory Function
- Preparation of responses to authorities’ requests within regulated timeframe
- Update status through electronic systems, database and relevant forums
- University degree (Pharmacist/Biologist/Chemist/ Engeneering/ Biomedical)
- 2-3 years of experience in regulatory affairs in CMC, quality assurance and control, drug development or analytics will be an advantage
- Experience of working with Multi-national companies in Pharmaceuticals
- Knowledge in regulation, requirements and guidelines
- Proficiency in written and spoken English and Hebrew
- Ability to work in dynamic environment, multi-tasking,
- Ability to work both individually and in the team, to cooperate on cross-country level and with different business units
- Experience in global environment- advantage
- Experience with sterile products
- Experience with medical device combined product- advantage
- Knowledge with electronic systems and databases
Assoc Dir Regulatory Affairs
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
These jobs might be a good fit
Company Overview:
Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit us at , and find us on social media @Cellebrite.
Position Overview:
As an IT & IS Tier 2 Support Specialist, you will provide enterprise-level technical support.
Key Responsibilities:
- Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.
- Services supported:
- Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.
- Office 365,Intune, Active Directory, Okta.
- Network printers and printers server IP telephony, and conferencing equipment.
- Deep troubleshooting of hardware and software issues.
- Research, diagnose, troubleshoot, and identify solutions to end-user issues.
- Follow standard procedures for escalation of unresolved issues.
- On/Offboarding of employees and changes throughout their lifecycle.
- Supporting large company events remotely through Teams and in-person
- Conference Rooms: Troubleshooting and configuration.
- Based on-site in our Petach Tikva office in Israel, with the ability to arrive at the office every day.
- Service-oriented, self-motivated, and a team player.
- Willing to support users in standby/shifts globally.
- Excellent written and verbal communication skills in English and Hebrew.
- Willingness to learn new IT areas and aspects.
- ·Minimum 1 year of experience working as an IT Helpdesk or Technician team, installing,
- Windows 10/11 workstations: Deploying and supporting Windows endpoints.
- MAC OS: Deploying and supporting Windows endpoints.
- Active Directory: Users, computers, and group management.
- Virtual environment: creating and supporting Virtual Machines and Virtual Desktop Interface
- Basic knowledge & troubleshooting of computer hardware.
- Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.
Advantages:
Knowledge and experience
:
- Linux OS.
- PowerShell.
- Windows Servers.
- DNS, DHCP.
- Jira and Confluence
- Intune
- Microsoft Entra
- Microsoft Azure
These jobs might be a good fit
