Unlock your potential in the high tech industry with Expoint. Search for job opportunities as a Customer Experience Manager in Canada and join the network of leading companies. Start your journey today and find your dream job as a Customer Experience Manager with Expoint.
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215 jobs found
30.03.2024
IBM
IBM Event & Experience Marketing Manager Canada, Ontario, Old Toronto
You will own the end to end process of third party and proprietary event identification, sponsorship, presence and execution, and performance follow up. In addition, you will manage the overall...
Provide a best-in-class user experience for the Samsung Knox web portal, delivering the right messaging and a brand-enhancing experience to our enterprise customers. Closely collaborate with the product strategy and...
Partnering with teams across the organization to deliver great user experiences for administrator and security personas that simplifies what it means to manage and operate Elastic at scale. Gathering, synthesizing,...
Currently enrolled in an Associate’s or bachelor’s degree with a graduation conferral date between December 2024 and September 2025. Experience in one or more technology domains, including but not limited...
Lead meetings with users, clients, product sponsors and technology to understand project requirements. Plan and perform UX research, define IA, user journeys, and create personas. Identify metrics and data that...
Primary owner of a BoB (1:180, 1:250 BoB) containing multi-product customers and responsible for a high volume of account renewals QoQ. Accountable for maintaining an accurate forecast for in-quarter and...
Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR equivalent experience. OR equivalent...
You will own the end to end process of third party and proprietary event identification, sponsorship, presence and execution, and performance follow up. In addition, you will manage the overall...
The customer experience manager role in Canada is one of the most vital roles within the tech industry. As a customer experience manager (CXM), you are responsible for providing exceptional service to customers to ensure their needs are met and exceeded. You create and deliver a positive customer service experience, both online and offline, to help drive customer satisfaction and loyalty.
The CXM is an integral part of the customer journey from beginning to end. It’s your job to ensure that the customer experience is convenient, efficient, and user-friendly. This is done by listening to customer feedback and incorporating it into the design of products, services, and experiences. Your role also entails providing technical support, identifying customer service trends, and working with developers to ensure that customer experiences are up-to-date and consistent across all platforms.
As the CXM you must have an understanding of current user experience trends, technology and platforms. You must also have strong communication and interpersonal skills and the ability to work independently. Additionally, you must be knowledgeable in customer service platforms and tools, and be able to develop customer-centric solutions to meet customer needs.
Whatever your motivation, a career as a customer experience manager can be an excellent choice in the tech industry. Working with Expoint will give you the opportunity to join a team of experienced professionals dedicated to helping customers improve their tech experiences. Our customers come first and we strive to leave them with the best experiences possible. If you are a customer-focused professional with the tech skills needed to power successful customer journeys, Expoint is the perfect place for you.