Service Advisor jobs at Tesla in Israel

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Take over the customer once the order has been placed and guide them through the delivery process
• Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
• Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
• Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
• Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
• Ensure that all required documentation is completed accurately and on time
• Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
• Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
• Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
• Conduct vehicle handovers at Asdod Port and Meet or exceed delivery targets and performance metrics

• Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
• Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
• Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
• Ability to explain complex topics to customers in simple terms
• Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
• Ability to work independently and as part of a team
• Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
• Valid driving license held for a minimum of 2 years

We offer:

• A dynamic & fast-paced environment where inclusion, learning & collaboration are key to success

• The chance to work with innovative technology, advanced tools and software

• Ongoing training and development to help you grow your skills and career

• A competitive compensation and benefits package

• A safe, clean and fun workplace

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles.
• Driven: Efficient in completing repairs and driven to exceed expectations on quality and productivity.
• Become proficient to perform most complex repairs autonomously
• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery
• Technical expertise: Demonstrate an excellent understanding of all Tesla vehicle systems and subsystems, demonstrating proficiency in most systems
• Collaborate: Working across teams (local and over the region) you will be sharing support and best practices in order to further improve the service experience.
• Diagnose: Able to perform all types of diagnostics using wide range of diagnostic tooling and documenting it proficiently in English, with exceptional knowledge of vehicle mechanical and software architecture

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries.
• Technically qualified: You have relevant certification to perform vehicle repairs in [country]. You will self-manage your technical expertise development.
• A good communicator: You speak and write [English and/or local language] well and know how to get your point across clearly and respectfully.
• Safe to drive: We require you to hold a driver’s license.
• Flexible: You may work in shifts to support your team, which may include weekends, morning and evening shifts.
• You are willing to travel when needed

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles, with and without supervision according to skill level.
• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards.
• Collaborate: Working across teams (local and regional) you will be sharing support and best practices in order to further improve the service experience.
• Develop: Setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles.

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries.
• Technically qualified: You ideally have relevant certification to perform vehicle repairs in Israel. However, this is not a requirement. You will self-manage your technical expertise development.
• A good communicator: You speak and write English and/or Hebrew, well and know how to get your point across clearly and respectfully.
• Safe to drive: We require you to hold a full driver’s license in Israel.
• Flexible: You may work in shifts to support your team.
• Eligible: to live and work in Israel.

We offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.

• An opportunity to utilize varying models of our fleet for daily operations and repairs.

• The chance to work with innovative technology, advanced tools and software.

• Ongoing training and development to help you grow your skills and career.

• A competitive compensation and benefits package including Tesla shares.

• Service, repair and improve: Working with Tesla specific software and drive out to customers to service their vehicles. This is an independent position
• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards.
• Collaborate: Working across teams (local and regional) you will be sharing support and best practices to further improve the service experience.
• Develop: Setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles.
• Support end to end mobile service process as needed by the business to be able to perform their core duties, with activities like parts management, scheduling, etc.
• Customer Facing: Take ownership of all customer facing interactions. You will be required to perform basic repairs, educate customers on technical information and general usage of vehicle.

• Technically experienced: You have professional experience performing vehicle service and repairs working within automotive or similar industries.
• Technically qualified: You have relevant certification to perform vehicle repairs in [country]
• A good communicator: You speak and write English and [local language] well and know how to get your point across clearly and respectfully
• Safe to drive: We require you to hold a full driver’s license held for a minimum of two years
• Flexible: You may work in shifts to support your team, which may include weekends. You are willing to travel to various sites and detail cars, when needed
• Eligible: you have the right to work in Israel

We offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.

• An opportunity to utilize varying models of our fleet for daily operations and repairs.

• The chance to work with innovative technology, advanced tools and software.

• Ongoing training and development to help you grow your skills and career.

• A competitive compensation and benefits package including Tesla shares.

• Service, repair and improve: Working with Tesla specific software and drive out to customers to service their vehicles. This is an independent position
• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards.
• Collaborate: Working across teams (local and regional) you will be sharing support and best practices to further improve the service experience.
• Develop: Setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles.
• Support end to end mobile service process as needed by the business to be able to perform their core duties, with activities like parts management, scheduling, etc.
• Customer Facing: Take ownership of all customer facing interactions. You will be required to perform basic repairs, educate customers on technical information and general usage of vehicle.

• Technically experienced: You have professional experience performing vehicle service and repairs working within automotive or similar industries.
• Technically qualified: You have relevant certification to perform vehicle repairs in [country]
• A good communicator: You speak and write English and [local language] well and know how to get your point across clearly and respectfully
• Safe to drive: We require you to hold a full driver’s license held for a minimum of two years
• Flexible: You may work in shifts to support your team, which may include weekends. You are willing to travel to various sites and detail cars, when needed
• Eligible: you have the right to work in Israel

You will

• Manage warehouse flow: You will source and allocate parts as needed to fulfil our service commitments. You will also be responsible for receiving, picking, shipping, and assist the team with and without supervision according to skill level.
• Ensure top quality: Receiving parts, we trust you to ensure the quality and accuracy of parts and paperwork delivered with attention to detail.
• Coordinate & Collaborate: To ensure parts availability you collaborate across teams and work closely with suppliers. You review jobs and plan accordingly. You will manage minor escalations and collaborate with relevant internal teams to solve problems.
• Communicate: To provide a seamless experience for our customers, you keep a high level of communication with local Service teams and suppliers.

You are

• Experienced: You have professional experience within warehousing and logistics, (preferably from automotive industries).
• Interested & fast learner: We don’t require you to be an automotive expert, but we expect you to have a genuine car interest and always be eager to learn more.
• A skilled communicator: You speak and write English and know how to get your point across clearly and respectfully.
• Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems.
• Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This includes weekends as well as morning and evening shifts.
• Safe to drive: We require you to hold a valid driver’s license in Israel.
• Eligible: to work in Israel.