Senior Services Sales Engineer jobs at Palo Alto in United Kingdom, London

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join the fastest-growing team where experience meets cutting-edge solutions
• Build and cultivate strong customer relationships, driving business growth within the region
• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives
• Take full ownership of leading strategic sales campaigns and forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement
• Engage in deep technical discussions beyond standard sales presentations and pitches while translating complex technical cybersecurity solutions into clear business value propositions for customers
• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions
• Partner with Alliances to develop joint strategies, enhance customer engagement, and deliver innovative solutions for existing and prospective clients
• Travel domestically as needed to meet with customers and attend key business events

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to strategic accounts in the cybersecurity industry
• Extensive platform selling experience in complex sales with multiple buying centers
• Experience selling SIEM, EDR, or CNAPP (DevSecOps, CloudOps) solutions is highly preferred
• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations
• Expertise in applying complex solution sales methodologies to drive results
• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy
• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams
• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred
• Willingness to travel domestically as necessary to meet business needs

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
• Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
• Triage and resolve technical issues via ticketing systems, phone, and remote sessions
• Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
• Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
• Share insights from customer interactions to improve our product and support experience
• Document troubleshooting steps and resolutions clearly for both internal and customer use
• Lead root cause analysis and coordinate corrective actions to prevent recurrence

Due to the nature of this role and the customers we support, candidates must either:

• Have lived in the UK for the last 5 consecutive years, or
• Hold British Citizenship
• This is essential to obtain UK Security Clearance and is a strict hiring requirement.
• Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
• Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
• In-depth understanding of public cloud platforms and deployment best practices
• Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
• Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
• Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
• Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
• Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
• 3–5 years of experience in Technical Support, or similar hands-on roles
• Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• As the main technical point of contact for Cloud Security, you will assist and collaborate to respond effectively to RFIs/RFPs.
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• Architect solutions that will help our customers strengthen and simplify their security posture
• Accelerate technical validation of proposed solutions within your specialization
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers build and develop further their services around Prisma Cloud
• Lead conversations about industry trends and emerging changes to the security landscape
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Initiate projects to improve individual team’s performance
• Implement organizational policies & help others adopt
• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

Your Experience

• 6+years technical sales or equivalent experience highly preferred
• Hands-on experience using IaC software tools (CloudFormation, Terraform, Azure Resource Manager, GCP Cloud Deployment Manager etc) and CI/CD tools (IDEs, GitLab, GitHuB, Jenkins, CircleCI, etc.)
• Experience with Alicloud, AWS, Azure, and Google Cloud Platform and Oracle Cloud configuration and administration of security features and services (including identity and access management, networking, firewalls, encryption)
• Deep experience in one or more cloud security areas such as Shift Left, CSPM, CWP, KSPM, CIEM, DSPM, AI-SPMBackground in security domain or cloud security highly preferred
• Understanding of container and container orchestration technologies such as Docker, Kubernetes, and OpenShift
• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
• Proficient in English & German

All your information will be kept confidential according to EEO guidelines.

As a member of our sales leadership team, you will build and drive sales teams to exceed company objectives while growing your region according to plan. You’ll be responsible for building a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team members to accomplish individual and organizational goals. It will be required that you track sales activity, provide sales projects, and create and analyze metrics.

Key Responsibilities

• Responsible for building and developing a team of quota carrying and lead generation sales professionals
• Own and drive revenue outcomes within the assigned region, territories, and/or district, exceeding personal and team sales quotas and goals
• Review weekly forecast and business outcomes with representatives and sales leaders
• Coach, develop, and mentor representatives to success in all aspects of the sales cycle: lead generation, qualification, forecasting, and closing opportunities, while using our channel/partner network
• Build sales analysis for insight into weekly, monthly and quarterly execution and strategies
• Attend weekly regional forecast and management calls to provide Inside Sales perspective
• Work closely with other Sales Leaders on crafting business strategy to accomplish company goals
• Required to stay knowledgeable and up-to-date on product roadmap, industry changes, and competitive landscapes

Required Qualifications

• Sales experience and management experience: preferably experience handling both quotas carrying and lead generation inside sales teams
• Enterprise sales experience required: networking or network security industries strongly preferred
• Experience with channel and partner sales models
• Consistently achieved sales goals through your leadership and personal goals
• Able to learn new technology quickly, as well as adapt to changing needs
• Hired, developed and retained successful sales talent
• Deep understanding of enterprise sales methodology that you can translate and coach others in
• Built strong cross-functional relationships across clients, partners, and internal teams
• Previous practice in Salesforce.com
• 25% quarterly travel within region

All your information will be kept confidential according to EEO guidelines.

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Key Responsibilities

• Playing a pivotal role in shaping the future of our security solutions
• Enhance the effectiveness of our product by designing cutting-edge protection components and developing sophisticated detection rules
• Research Linux OS internals, Virtualized environments, and low-level system behaviors to inform and enhance our attack prevention mechanisms
• Investigate and develop innovative methods for detecting threats and securing APIs, ensuring robust protection for modern applications and cloud-native environments
• Apply sophisticated AI and big data approaches to investigate and research large amounts of data across our clients
• Research and lead novel protection ideas to a production-grade level, serving as a subject matter expert
• Stay up to date with the latest attacker methodologies, APT campaigns, and TTPs targeting Linux systems and APIs
• Conduct static and dynamic reverse engineering of Linux malware to uncover new techniques and develop corresponding mitigation strategies
• Work closely with engineering, product management, and other research teams to translate research findings into production-grade features

Required Qualifications

• 4+ years of overall experience in cybersecurity research, with a proven track record of impactful projects
• In-depth knowledge of operating system internals, including user and kernel space
• Proficiency in programming languages like Python, C, and/or C++, with a strong understanding of system-level programming and APIs
• Strong knowledge of the cyber threat landscape, modern malware techniques, and APTs
• Hands-on experience with real-world threat hunting, big-data cyber research, incident response, or detection engineering
• Excellent problem-solving skills and a passion for cybersecurity innovation
• Ability to work independently, take initiative, and collaborate effectively within a team

Advantages

• Experience in reverse engineering, including familiarity with debugging and disassembler tools like GDB, IDA Pro, or Ghidra
• Experience with EDR/XDR products or low-level security solution development
• Knowledge of API security frameworks, vulnerabilities, and best practices
• Experience with advanced data analysis, statistics, or machine learning for security applications
• Experience in Linux kernel development or vulnerability research
• Knowledge of network protocols related to APIs (e.g., HTTP/S, REST, GraphQL)
• Experience with virtualization platforms (e.g., ESXi/vCenter)

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will be part of an exciting, high-growth business unit within Palo Alto Networks and position the industry's most comprehensive SASE platform.You will be at the forefront of securing the modern hybrid workforce, representing a solution that offers the broadest security and compliance coverage for all applications, wherever users work - in the office, at home, or on the go.

Your Impact

• Win new logos, renew existing customers, and expand business within your territory
• Track and report on all opportunities, pipeline, and bookings to provide forecast reports to regional management
• Build strong relationships with local resellers and alliance partners to execute joint sales programs and activities
• Develop, share and implement standard methodologies and account strategies to increase our sales penetration of Enterprise Browser into our top accounts
• Engage with customers to identify opportunities and provide subject matter expertise on Enterprise Browser solutions
• Qualify, manage, and close leads and opportunities throughout the full sales cycle
• Maintain up-to-date knowledge of Enterprise Browser and other browser technologies, including competitive positioning
• Conduct consistent training and communications for the sales and channel teams, and foster joint engagement within the wider organization
• Contribute to the broader Palo Alto Networks Prisma SASE strategy by providing region-specific insights and reporting
• Apply subject matter expertise in training sessions, QBRs, enablement initiatives, and other engagement activities
• Collect and share “Voice of Customer” feedback and competitive intelligence with the regional and global Prisma SASE organization
• Champion Palo Alto Networks' position as the number one enterprise SASE security company
• Travel as necessary within your territory, and for company-wide meetings

Your Experience

• Proven track record of exceeding sales quotas in an Account Manager role within a multinational organization
• Technical aptitude for understanding how technology products and solutions solve business problems
• Prior experience selling SaaS security, network security, or cybersecurity solutions
• Skilled in sales excellence: ability to demonstrate planning, strategy, qualification and execution
• Established network of relationships across the region, including key enterprise accounts and reseller partners
• Excellent communication and presentation skills, both written and verbally
• Experience with target account selling, solution selling, and consultative sales techniques

All your information will be kept confidential according to EEO guidelines.

*This role can be based in London / Munich / Paris or Madrid

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

We are looking for a proven first-line sales leader with great energy, leadership, and initiative to drive team performance and revenue growth for our sales team. This role will entail:

• Develop and execute targeted sales and go-to-market (GTM) strategies focused on pipeline generation, technically winning, and closing new customers for Palo Alto Networks Next Generation Software Firewall solutions (VM Series, Cloud Firewall, and AIRS solutions)

• Collaborate with cross-functional teams including your extended sales teams, GTM, product, marketing, and channel to align Sales Plays to targeted customers in your sales territory within the EMEA region.

• Execute Next Generation/Software Firewall sales plays to build software firewall pipeline in your region in collaboration with your extended sales teams.

• Collaborate with your extended Palo Alto Networks sales teams to identify, conduct discovery, and qualify new Software Firewall opportunities with customers.

• Work with the technical solutions team to technically validate and win Software Firewall opportunities with customers.

• Serve as a trusted advisor to strategic customers and partners, driving consultative sales cycles from initial engagement to close as needed

• Identify and understand customer requirements and articulate the value proposition of Palo Alto Networks’ AI security and Software and Cloud Firewall offerings and use cases to meet those requirements.

• Evangelize the importance and value of securing AI across industry events, executive briefings, and thought leadership opportunities

• Track and report performance metrics, pipeline health, and market insights to support forecasting and strategy refinement in your area.

• Build close partnerships with the sales team and cloud service providers in the Region to identify new opportunities and close business.

Your Experience

• 8+ years of experience in a sales or sales specialist role in the cybersecurity, cloud, or AI space and 2 years of sales management experience preferred

• Understanding of AI technologies, including generative AI tools, machine learning, and large language models (LLMs)

• Strong grasp of firewall fundamentals, including the ability to discuss how modern software firewalls help customers secure traffic in the cloud, prevent advanced threats from spreading across their network, gain visibility and control over applications, and enable a secure hybrid workforce.

• Deep understanding of cybersecurity fundamentals, including data security, network security, and cloud security

• Demonstrated ability to lead complex sales engagements

• Extensive experience cloud platforms such as AWS, Azure, or GCP

• Excellent interpersonal, communication, and presentation skills, with the ability to influence senior stakeholders

• Self-starter who thrives in a fast-paced, collaborative environment with minimal direction

• Bachelor’s degree in business, computer science, engineering, or a related field; advanced degrees a plus

• Experience selling to CISOs, CIOs, and data science/security teams

• Experience working in a high-growth or scale-up environment

• Background in working with or through VARs, cloud marketplaces, or CSP partnerships

All your information will be kept confidential according to EEO guidelines.