Sales Operations Specialist jobs at Palo Alto in India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Sits within the Sales Operations Organization to provide expert operational knowledge to Global Theater Sales Operations team members

• Review and rectify escalated customer satisfaction issues due to sales errors

• Interface closely with Sales, Legal, Finance, Operations, and Product Management teams to drive operational and process efficiencies

• Develop and document business requirements for new product launches, including quoting design, testing, and field training

• Create and maintain required documentation and proactively identify improvement opportunities through sales processes and policies

• Monitor and enforce CRM and CPQ data integrity in support of the overall sales process

• Provide sales communication and education on current processes and best practices

• Answer pre and post sales questions from partners and internal sales teams

• Research inquiries and assist internal and external customers

• Actively support continuous process improvements relevant to the sales activities/functions

• Support the end-of-quarter sales effort by assisting the order desk team and approvals through intern processing

Your Experience

• Bachelors Degree

• 7+ Years of relevant experience

• Excellent written and verbal communication skills

• Detail oriented, accurate and organized

• Previous hands-on experience with CRM (Salesforce.com) and ERP (SAP) is preferred

• Exposure to CPQ is preferred

• Understanding of the end to end sales ops process

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

As the Manager of the Tech Ops Capability Center, you will build, lead, and scale our new shared services team. This is an exciting opportunity to establish a center of excellence from the ground up. You will be responsible for recruiting and developing a high-performing team of analysts, defining and implementing best-in-class operational procedures, and ensuring the seamless transition of work from our global stakeholder teams.

This role requires a leader who excels in a matrixed environment, reporting directly to the Director of the Capability Center and collaborating closely with your dotted-line managers for HR Applications internationally. You will not only manage day-to-day operations but also champion automation, process optimization, and the delivery of robust reporting services to enhance our global HR technology ecosystem.

Your Impact

• Build & Scale the Team: Recruit, hire, onboard, and continuously develop a team of Tier 1 Analysts, establishing a strong foundation of technical, operational, and reporting knowledge.

• Drive Operational Excellence: Oversee the daily operations of the Capability Center, ensuring strict adherence to global Service Level Agreements (SLAs) for all support tiers and driving a high level of customer satisfaction.

• Lead HR Reporting Services: Build and oversee the team’s capacity to manage a high volume of reporting requests from HR stakeholders, delivering ad-hoc and scheduled reports from various HR systems to provide critical business insights.

• Champion Process Optimization & Automation: Proactively identify inefficiencies and opportunities for improvement; lead initiatives to automate manual tasks (such as user access provisioning and reporting) and optimize workflows in partnership with the HR AI and Process Optimization team.

• Manage Service Delivery: Own the end-to-end service request intake process through ServiceNow, managing incident and reporting queues, categorization, and routing to ensure timely resolution.

• Oversee Key HR System Support: Ensure the team provides expert support for a diverse set of HR tools, including:

  • Workday: Handle advanced troubleshooting, user security, EIB management, business process changes, and reporting requests.

  • Data & Reporting Tools (GCP): Manage the intake for reporting requests and ensure the team can build and run queries using SQL to extract and manipulate data from our Google Cloud Platform (GCP) data environment.

  • ServiceNow: Act as the system expert for intake, routing, and communication protocols.

  • Learning Systems (Docebo): Manage Tier 1 and Tier 2 support for our Learning Management System.

• Foster Global Collaboration: Serve as the primary liaison between the India Capability Center and the global HR Application teams, ensuring seamless alignment on priorities, process changes, and knowledge transfer.

• Deliver Actionable Insights: Define, track, and report on key operational metrics (KPIs) and system health, utilizing ServiceNow and GCP-based tools to provide stakeholders with clear performance insights.

• Maintain Rigorous Documentation: Uphold a high standard for documentation quality, ensuring all Standard Operating Procedures (SOPs), Knowledge Base Articles (KBAs), and process documents are current, accurate, and accessible.

Your Experience

• 8+ years of progressive experience in Technology Operations, Shared Services, or a Global IT/HR Service Desk environment.

• At least 3+ years of direct people management or team leadership experience.

• Proven success in establishing or managing a shared services or capability center that supports applications and reporting.

• Experience managing a reporting function, with hands-on knowledge of SQL and familiarity with cloud data platforms (e.g., Google Cloud Platform).

• Expert-level knowledge of an enterprise ITSM platform, with direct, in-depth experience in ServiceNow being highly preferred.

• Demonstrated working knowledge of major HR platforms (e.g., Workday, Docebo, or equivalent HRIS/LMS systems).

• Exceptional verbal and written communication skills, with experience managing expectations with senior international stakeholders.

• A Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent military experience.

Preferred Qualifications

• Experience in the Cybersecurity or other highly regulated industries.

• ITIL Foundation Certification or equivalent process certification.

• Workday HCM Core, HCM Reporting, or Recruiting Certification

• Experience with process optimization methodologies (e.g., Lean, Six Sigma).

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Assist Theater and Area Sales Operations Leaders in all facets of running the business, including:
• Drive adoption of forecasting tools and dashboards to promote consistent visibility and delivery of business plan
• Act as primary driver of SFDC data cleanliness with respect to opportunities, Account hierarchy across the organization
• Provide analytic data to support our annual sales planning, regional bookings forecast information leveraging existing internal processes, methodologies and automation/forecasting tools
• Convert raw data into well-presented and useful business information that drives business decisions
• Manage around and through potential process and technical limitations to deliver the best outcomes possible
• Drive standards of performance and specific activities that align with the predefined success criteria for the sales organization; track and report on these activities to ensure outcomes are on track/met
• Automating and refreshing data, transferring data to Global sheets, and any other analysis needed for weekly reporting needs.
• Manage compliance of the non-standard transactions process
• Track quarterly metrics on general business performance, average discounts, non-standard exceptions, etc.; recommend action items for improvement
• This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs

Your Experience

• 8+years of previous experience in a business-focused analytics role preferred
• Strong understanding of sales processes, business acumen, and methodologies
• Strong organizational skills with the ability to manage multiple projects
• A demonstrated passion for information and business intelligence
• Excellent analytical skills with strong attention to detail, experience using reporting and analytics applications
• Proven track record of effectively interfacing with cross-functional departments and sales management team
• Excellent written and verbal communication skills, strong presentation skills
• Advanced skills in Excel & PowerPoint; Tableau experience also a plus. Salesforce experience is mandatory
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus
• Self-starter, able to establish own priorities, initiatives and drive to closure
• Works well under pressure of heavy workload and time constraints
• Basic understanding of Sales, Inside-Sales, Partner ecosystem and supporting business functions
• Bachelor’s Degree in statistics, analytics, or finance preferred

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Assist Theater and Area Vice Presidents of business units, as well as the Sales Operations Leaders in all facets of running the business, including:

• Provide analytic data to support our annual sales planning including quota planning, go-to-market modeling, capacity modeling and optimization

• Manage regional bookings forecast information leveraging existing internal processes, methodologies and automation/forecasting tools

• Drive adoption of forecasting tools and dashboards to promote consistent visibility and delivery of business plan

• Convert raw data into well-presented and useful business information that drives business decisions

• Manage around and through potential process and technical limitations to deliver the best outcomes possible

• Drive standards of performance and specific activities that align with the predefined success criteria for the sales organization; track and report on these activities to ensure outcomes are on track/met

• Act as primary driver of SFDC data cleanliness across the organization

• Single point of contact for our weekly forecasting templates - including upkeep of templates, creating new versions each quarter, automating and refreshing data, transferring data to Global sheets, and any other analysis needed for weekly forecasting

• Manage compliance of the non-standard transactions process

• Track quarterly metrics on general business performance, average discounts, non-standard exceptions, etc.; recommend action items for improvement

• This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs

Your Experience

• 12+ years of previous experience in a business-focused analytics role preferred

• Strong understanding of sales processes, business acumen, and methodologies

• Strong organizational skills with the ability to manage multiple projects

• A demonstrated passion for information and business intelligence

• Excellent analytical skills with strong attention to detail, experience using reporting and analytics applications preferred; Salesforce preferred and/or Anaplan a plus

• Proven track record of effectively interfacing with cross-functional departments and sales management team

• Excellent written and verbal communication skills, strong presentation skills

• Advanced skills in Excel & PowerPoint; Tableau experience also a plus. Salesforce.com experience a strong plus

• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

• Ability to work cross-functionally across all areas of the business

• Self-starter, able to establish own priorities, initiatives and drive to closure

• Works well under pressure of heavy workload and time constraints

• Basic understanding of Sales, Inside-Sales, Channels and supporting business functions

• Bachelor’s Degree in statistics, analytics, or finance preferred

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Data Operations Specialist, you will execute the data maintenance, monitoring, and resolution needed to directly impact sales velocity, reporting accuracy, and the overall customer experience. You'll manage high-priority escalations, track data changes, and identify trends to drive continuous improvement in our systems and policies.

This role reports to the Senior Manager, Sales Operations and requires extensive partnership across GTM Business Operations, Customer Support, IT, Finance, and other organizations. You ensure our teams have the trusted data foundation required to secure the future.

Your Impact

You will be instrumental in maintaining the integrity and reliability of our most critical GTM data, directly enabling faster sales cycles and accurate business forecasting. Key responsibilities include:

• Service Queue Management: Prioritize and handle a high volume of data service requests, ensuring timely, effective resolution within defined Service Level Agreements (SLAs).

• Data Validation and Research: Execute complex updates to account hierarchies, deduplication, and firmographic data by meticulously researching and analyzing public and third-party data sources.

• Data Standards Enforcement: Act as a critical enforcer of established data standards and policies, ensuring consistent adherence across teams to maintain peak data integrity.

• Mass Data Execution: Perform necessary analysis and large-scale updates to account information, utilizing internal tools to drive measurable improvements in data accuracy.

• Complex Issue Resolution: Investigate and manage escalated "corner case" issues, providing thorough root-cause analysis and documentation.

• Performance Optimization: Monitor and record trends in service requests, identifying error rates and interpreting dashboard results to propose and implement process enhancements.

• Cross-Functional Partnership: Collaborate closely with the broader Data Operations Team to document data standards and policies effectively.

Your Experience

• We seek a highly organized, proactive, and independent problem-solver with 5+ years of experience, who thrives in a high-growth environment:

• Mindset & Approach:

  • Strong passion for data accuracy and solving complex data challenges.

  • Highly detail-oriented with proven ability to investigate and validate data integrity.

  • Ability to operate independently and manage multiple tasks simultaneously.

  • Comfortable in a fast-paced, dynamic work environment.

  • Business-centric approach with experience collaborating with various functional teams.

• Communication & Collaboration:

  • Excellent written and verbal communication skills (English fluency required).

  • Proven ability to manage requestor escalations effectively.

• Technical Acumen:

  • Ability to rapidly learn new tools, platforms, and business processes.

  • Experience with advanced Google Sheets/Spreadsheets is required.

  • Significant experience with Salesforce.com (SFDC) and SFDC-related tools (e.g., SOQL, ETL, Salesforce Inspector) is a major advantage

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Bangalore / Mumbai

Your Impact

• Working with Services Sales to articulate PANW unique perspective on GTM services, credentialing delivery competency, IP and expertise using success stories to meet customer needs

• Gathering, understanding and defining customer specific requirements and expectations for value based outcomes in workshop based scenarios

• Collaborating with Services Sales, Delivery and Global Practices to construct solution proposals and Statements of Work to satisfy customer specific scope requirements and value-based outcomes

• Collaborating with Services Sales to drive business growth for PANW Services in your aligned territory

Your Experience

• Proven track record in technical consulting, pre-sales and/or delivery experience, working within an IT or Cyber Security services organization

• Self-motivated and detail-oriented

• Strong written, verbal and presentation skills

• Demonstrated experience in discovery/scope definition workshops with cross-functional internal and customer resources to prepare current state/future state roadmaps and services proposals

• Highly proficient around network infrastructure based security appliances, including but not limited to - Firewalls, SSL/IPSec VPNs, Security Proxies and Caches, Secure Access Service Edge (SASE), Public Cloud environments including AWS, Azure and GCP, Cloud Native Application Protection Platform (CNAPP) securing applications from code to cloud

• Security Operations (SecOps) experience is desirable

• PANW Platform experience is desirable

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

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Your Impact

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Your Experience

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The Team

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All your information will be kept confidential according to EEO guidelines.