Seasonal Turbotax Community Tax Expert - Online Writing Role jobs at Intuit

In our Talent Acquisition organization your impact will be deep. You will directly support

Bay Area California $122,500 - $166,000

Southern California $120,000 - $162,500This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at

• Serve as an advisor to internal stakeholders to deeply understand business strategies and talent needs for today and the future
• Build a trusted advisor relationship with hiring managers, coaching them on effective and scalable solutions to evaluate talent in a high volume setting
• Develop and execute on end to end campaigns, strategies and projects that supports Intuit’s position as the employer of choice for tax professionals in North America
• Lead the offer process in collaboration with internal stakeholders; negotiate and close candidates for all assigned roles
• Create and drive best-in-class experiences that delight candidates and hiring team members
• Contribute to the operational excellence of the team through the leadership of strategic projects
• Champion diversity and inclusion through every aspect of the hiring journey
• Collaborate and partner across the broader talent acquisition team and serve as a mentor for others

• Proven success in full cycle recruitment with High Volume or Class Based roles, with experience in scaling recruitment programs
• Experience and comfort partnering & consulting at all levels of leadership
• Desire and capability to work with other Talent Partners to drive recruitment solutions across a wide variety of openings
• Experience managing or assisting to develop scalable hiring solutions across an enterprise level organization
• Possess an ability to be flexible and provide the right solution at the right time
• Success in developing inclusive pipelines
• Growth mindset and an ability to adapt to changing dynamics as needed
• Success in guiding, consulting and educating hiring managers on hiring best practices

You will lead a team responsible for driving performance across a scaled group of Partners and Intuit experts, with accountability for experience quality, efficiency, and alignment to our business goals. As a senior leader, you will set a strategic vision for talent and delivery, develop strong cross-functional relationships, and implement programs that support our high-value customer segments.

• Define and implement a forward-looking vision for talent and delivery that scales with our product growth and customer base
• Champion a customer and Expert experience focused environment. Drive the Expert Network delivery teams and work with partners to deliver experiences that build relationships with our customers, resolve customer issues, attract, and retain our Experts, and create promoters across both groups.
• Champion the voice of the customer internally and ensure customer feedback is translated into actionable insights.
• Build a proactive, empathetic support culture focused on rapid resolution, delivering expertise, transparency, and trust.

• Lead the operational performance of support services, ensuring delivery on experience metrics, operational efficiency, and budget targets.
• Act as a strategic partner in evolving our service model and support footprint, especially for high value and complex customer segments.
• Design and implement scalable solutions that align partner capabilities with evolving customer expectations and product needs.
• Foster a culture of continuous improvement, working with internal and partner teams to identify and remove friction, experiment with new approaches, and enhance frontline capabilities.
• Drive end-to-end strategic alignment across product, sales, and customer success to support integrated customer and expert journeys.
• Partner with forecasting, demand, and analytics teams to enhance accuracy in planning and drive accountability to performance targets.
• Collaborate with Ops Strategy & Finance to develop and deliver on aligned operational and financial goals.
• Provide thought leadership on the strategic direction of the partner ecosystem, shaping service delivery approaches and partner sourcing strategy.
• Establish and lead partner calibration and governance processes, ensuring consistency in quality, experience, and accountability across all vendors.
• Thrive in a high-change environment, leading with agility and embracing continuous evolution.
• Work closely with technology, automation, and enablement teams to bring platform-powered tools and AI to operations, enhancing efficiency and support quality.
• Champion a culture of customer and expert advocacy, driving a mindset of excellence and ownership across partner ecosystem.
• Inspire, coach, and lead teams, fostering a culture of transparency, empowerment, and high performance.

Proven track record of success and significant experience in a fast-paced organization, leading customer centric operations and teams. The ideal candidate is a:

• Customer Experience Advocate : 10+ years of leading customer experience, removing friction and delivering stellar human customer experiences.
• Premium Experience Delivery – experienced delivery leader for high value, complex mid-market/enterprise customer groups
• Team & Talent Builder : Has substantial leadership experience and a proven track record as a talent steward with proven demonstrated history of hiring, leading and developing a high performing and engaged team. Experience leading large, scaled teams of over 1000+.
• Boundaryless Leader : Cross-functional leadership experience, partnering to influence different functions at all levels
• Product & Business Acumen : Customer and expert champion with a design mind-set and demonstrated strengths in improving or designing new customers and expert experiences. Has developed clear and compelling business cases that support prioritization of work and investments.
• Customer Success & Support Expert : Proven ability to lead and develop large scale customer success teams and foster a high-performance culture through internal and partner workforce. Experience delivering customer experience for SMB’s and high value and customers.
• Change Leader : Experience in a dynamic work environment, managing and executing complex system and organizational change initiatives at scale.
• Domain Specific Experience (Preferred): Prior experience with Accounting, Tax and Bookkeeping domains would also be beneficial.
• Communication & Stakeholder Management: Exceptional written and oral communication skills, particularly in setting clear expectations and tailoring communication to diverse audiences, including clients, internal teams, and executive leadership. Proven ability to manage and resolve complex customer escalations.

• Bachelor's degree or equivalent practical experience, MBA or focus in Accounting/Finance a plus
• Minimum of 10 years of experience primarily in service delivery or customer success in a people leadership role.

As this role will require collaboration across multiple teams, it will require up to 25% travel.

We are seeking a
Principal Software Engineerwith deep expertise in compilers, programming language design, and virtual machine technologies (JVM, CLR, or similar). In this critical role, you will lead the evolution of our tax development languages, enabling a future where AI is deeply integrated into both the tax development lifecycle and runtime systems.

You'll drive innovation at the intersection of language technology and AI, helping us transform how complex tax solutions are designed, developed, and delivered.

• Lead the architecture, modernization, and implementation of compiler and runtime technologies, working with proprietary and general-purpose language environments.
• Evolve our language ecosystem to integrate seamlessly with AI-driven workflows and intelligent tooling.
• Design and enhance programming language features with a focus on enabling AI-assisted development, runtime optimization, and future scalability.
• Collaborate with AI/ML teams to define how language constructs and runtimes interact with AI models and services.
• Drive technical decision-making across compiler optimization, code generation, language evolution, and runtime systems.
• Research emerging trends in AI, compilers, and software engineering to keep our platform on the cutting edge.
• Mentor engineers and champion technical excellence across the organization.
• Produce high-quality, maintainable code and detailed technical documentation.Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:

  Southern California $242,000 - $327,500This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at

• 10+ years of professional software engineering experience.
• Deep expertise in compiler design , programming language theory , and runtime systems .
• Hands-on experience working with JVM , CLR , or other modern virtual machine technologies.
• Strong programming skills in C++, .NET, Java
• Solid understanding of software performance optimization, memory management, and concurrency.
• Experience with modern software engineering practices (version control, CI/CD, testing frameworks).

• This Head Architect role is an Indivdual Contributor that will focus on the architectural vision, technical strategy and technical decision-making at scale.
• Be a hands-on technical leader, guiding engineers to experiment and build innovative AI-native product experiences, prioritizing learning and driving breakthrough adoption.
• Collaborate with cross-functional leaders in Customer Success, Sales, and Intuit Products on strategy, prioritization, and feature delivery.
• Partner with Engineering Directors and Leaders to remove roadblocks, review roadmaps, articulate business outcomes, and establish clear measures of success.
• Champion technical and operational excellence through design standards, consistent engineering practices, and continuous improvement.
• Shape organizational structure for maximum efficiency and ensure engineering teams are structured for success with the right skills, focused on the company's most critical initiatives.
• Continuously explore and implement innovative business practices for the team and company.

Key Accountabilities:

Platform Architecture:Lead the design and implementation of a scalable, reliable, and secure platform architecture, anticipating future needs and increasing speed and ease of onboarding.

AI-Native Experiences:Lead with an AI-first approach, defining AI strategy and delivering AI-native outcomes across experiences and capabilities.

Innovation & Capability Development:Foster a culture of innovation, proactively identifying and developing new capabilities to enhance the user and expert experience.

Platform Stability & Performance:Ensure platform stability, performance, and security, implementing robust monitoring and incident response.

Data & Analytics:Define the platform's data strategy to enable data-driven decisions and continuous improvement.

Strategically evaluate and select 3rd party solutions, establishing clear criteria and metrics.

Required Skills/Experience:

• Deep AI expertise building and scaling AI native applications and models
• Thought leadership in platform development, architecture, and scaling
• Experience in leading high-performing engineering teams
• Deep understanding of cloud computing, microservices, and API design
• Experience with real-time communication technologies (video conferencing, chat, messaging)
• Knowledge of data management, analytics, and reporting
• Experience with user authentication, authorization, and security best practices
• Strong communication, collaboration, and influencing skills
• Experience with Agile methodologies
• BS in Computer Science or related field (or equivalent experience)
• 15+ years of software product development experience, with 3+ years in a senior leadership role

Key Focus on User and Expert Experience:

• Deep understanding of user experience (UX) and user interface (UI) principles
• Focus on building intuitive and engaging interfaces for both customers and experts
• Commitment to accessibility and inclusivity
• Domain experience in Customer Success, Sales and Services preferred

AI Considerations:

• Knowledge of AI/ML applications in areas like matching users with experts, content moderation, or personalized recommendations.
• Understanding of responsible AI principles.

Bay Area California $384,500 - $520,500

Southern California $338,000 - $457,000

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at

Are you a highly motivated individual with an
tax preparation background

If you said yes to the above, this position is for you.

• Support TurboTax customers by providing high-quality written responses to tax and technical questions in our online Community in order for customers to complete their tax returns
• Produce accurate written content quickly and proficiently, while striving to meet defined quality and productivity goals
• Various other projects using effective writing skills

Physical Requirements and Work Environment:

• Remote work-from-home
• Ability to type or voice-to-text proficiently

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $27.00-36.00Southern California $27.00-36.00Colorado $25.70-34.20Hawaii $31.00-42.00Illinois $29.50- 40.00Massachusetts $27.00-36.00Maryland $29.50- 40.00Minnesota $26.50- 36.00New Jersey $31.00-42.00New York $27.00-36.00Ohio $26.50- 36.00Vermont $29.50- 40.00Washington $27.00-36.00Washington DC $29.50-40.00This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

• Bilingual (English/Spanish ) oral and written communication skills
• Active EA Certification, CPA, or JD (practicing attorney in taxation)
• Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment; any additional experience with business returns is a plus (1120, 1120S, 1065, 1041)
• Ability to write clearly and concisely , using simple language to explain complex tax issues
• Excellent use of the English language, including spelling and grammar
• Ability to understand and interpret customers' tax questions without seeing their tax return
• Excellent critical thinking, problem-solving, and research skills
• Technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills such as Microsoft Office and file management
• Ability to work a full-time schedule (40 hours per week), flexible within five set days of the week

• Develop and execute the Expert Network topology strategy , including site selection , workforce sourcing, labor allocation, and partner selection.
• Analyze global labor markets to identify the best geographic locations for future investments and workforce optimization.
• Conduct cost-benefit analyses , operational performance assessments, and workforce modeling to ensure scalable and efficient operations.
• Partner with cross-functional teams to design a workforce strategy that balances cost, flexibility, customer experience , and productivity.
• Evaluate the performance of various labor models (e.g., onshore, offshore, nearshore) and align them with organizational objectives.
• Build predictive models and apply advanced analytics to enable intelligence-driven decisions for long-term workforce planning.
• Develop data-driven frameworks to guide footprint planning for agility, resilience, and scalability.
• Clearly communicate insights and recommendations using narrative storytelling and data visualizations , ensuring alignment across all levels of the organization.

• Data Science Expertise : Proven hands-on experience in data science, predictive modeling, and data-driven decision-making methodologies.
• Strategic Thinker : Ability to identify opportunities, design solutions, and connect complex systems to address both short-term and long-term workforce challenges.
• Innovative Problem Solver : Entrepreneurial mindset with a track record of building scalable solutions from scratch in dynamic environments.
• Industry Knowledge : Advanced understanding of labor market trends, global workforce dynamics, and workforce optimization strategies.
• Technical Skills : Proficiency in analytics tools such as Python, SQL, R, Tableau, or similar platforms for data analysis and visualization.
• Education : Bachelor’s degree in Data Science, Business, Engineering, or a related field; an advanced degree is preferred.
• Experience : 5+ years in data science, workforce planning, or operational strategy, preferably within call center or service environments.

• Operating Rhythm and Process Optimization : Establish and maintain an effective operational rhythm across the organization and with outsourced partners, designing and refining scalable processes to drive accountability, consistency, and performance.
• Strategic Planning & Execution Support : Partner with Expert Services leadership to translate strategic goals into actionable plans. Setup governance and align work across organizations to ensure smooth execution in lockstep with dependent teams and broader Customer Success priorities. Drive and curate updates (slides / written narratives) to the senior leadership team articulating the strategy and progress updates.
• Performance Management : Define and track key performance metrics to assess the health of the Expert Services organization. Use data insights to drive improvements and present findings to leadership to support informed decision-making and improvement plans, both within the organization and outsourced partners.
• Cross-Functional Coordination : Act as a liaison between Expert Services and other functions across Customer Success, Product Management, Finance, and HR to ensure alignment on priorities and joint initiatives to achieve shared goals.
• Transformation Initiatives : Hands-on manage high impact transformation initiatives that improve our effectiveness as an organization.

• Experience : 5+ years in business operations, strategy, or a related field. Proven experience supporting executive leadership and optimizing operational efficiency.
• Operational Expertise : Skilled in developing and refining processes and operational rhythms that ensure accountability and drive business performance.
• Analytical & Problem-Solving Skills : Strong ability to interpret data and drive decisions based on insights.
• Customer-Centric Mindset : Committed to enhancing customer experience through efficient, high-quality expert experiences.
• Collaboration Skills : Exceptional communication and interpersonal skills, with experience building cross-functional relationships and influencing without authority.
• Business Communication & Storytelling: Able to synthesize insights and activity from complex areas into strategic narratives (written documents and slides) for C-level audiences.