Principal Associate Customer Support Lead jobs at Capital One in United States, Arlington
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Company (1)
Job type
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Job title (1)
United States
State
Arlington
524 jobs found
31.08.2024
CO
Capital One Principal Associate Customer Support Lead United States, Virginia, Arlington
SLA Management:Monitor and ensure consistent adherence to team-level SLAs, identifying and addressing any deviations promptly. Process Optimization:Continuously analyze and improve existing processes to enhance efficiency, productivity, and overall service delivery....
Deliver expert compensation consulting and develop proposals and presentations about compensation programs (including market data and appropriate pay levels/targets) to influence and educate senior level decision-makers. Perform deep analysis on...
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution. Monitor and respond quickly and effectively to tickets, calls, chats, or in-person...
Problem Solving & Strategy Advice:Provide problem-solving and innovative ideas to support internal customers. Identify value-generating opportunities (e.g. savings, efficiencies, or revenue growth). Negotiation:Partner to negotiate contracts for a broad range...
Meeting on a regular basis with stakeholders to ensure that they are well-managed and have line of sight into their operations, project plans, and horizontal requests. Utilizing a variety of...
Problem Solving & Strategy Advice:Provide problem-solving and innovative ideas to support internal customers. Identify value-generating opportunities (e.g. savings, efficiencies, or revenue growth). Negotiation:Partner to negotiate contracts for a broad range...
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences. Participating in translating complex ideas into understandable...
SLA Management:Monitor and ensure consistent adherence to team-level SLAs, identifying and addressing any deviations promptly. Process Optimization:Continuously analyze and improve existing processes to enhance efficiency, productivity, and overall service delivery....
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