Machine Operator - Year jobs at Bank Of America

This job is responsible for standard activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective, efficient operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and referring to their team lead or manager for direction and support with more complex issues and escalations.

Responsibilities:

• Performs onboarding and maintenance of accounts and reviewing required account documentation.
• Responds to client inquiries via numerous channels to support operational efficiency and quality client service
• Performs basic research, follow-up and resolution of routine research requests
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
• Provides general operational support including handling inbound calls, mail sorting, and mail distribution
• Reviews and approves required account documentation

Skills:

• Account Management
• Customer and Client Focus
• Oral Communications
• Research
• Attention to Detail
• Collaboration
• Written Communications
• Prioritization
• Recording/Organizing Information
• Result Orientation

Job Description:

Job Description:
This job is responsible for operating insertion and printing equipment at a basic proficiency level for processing customer correspondence mailings. Key responsibilities include being production and quality focused in alignment with 5S Lean methodology and working in a high volume and demanding physical production environment. Job expectations include monitoring and executing on production plans by operating high speed manufacturing equipment.

• Operates insertion and printing equipment at a basic proficiency level while meeting production and quality standards under supervision
• Oversees machine set-up and inspects parts with precision prior to production initiating
• Stands for long periods and is able to push/pull/lift up to 50 pounds as required
• Executes routine quality inspections of printed and inserted material for accuracy and integrity
• Completes paperwork and day-to-day tasks in compliance with all policies, procedures, safety regulations, and 5S principles
• Communicates with department peers, supervisors, vendor representatives, and other departments to work effectively in a team environment
• Cross-trains on multiple pieces of equipment and in reconcilement functions as required

Skills:

• Attention to Detail
• Collaboration
• Active Listening
• Adaptability
• Decision Making
• Problem Solving
• Critical Thinking
• Innovative Thinking
• Written Communications

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Responsibilities:

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Skills:

• Adaptability
• Attention to Detail
• Business Operations Management
• Customer and Client Focus
• Policies, Procedures, and Guidelines Management
• Collaboration
• Issue Management
• Organizational Effectiveness
• Prioritization
• Problem Solving
• Confronting Bias

High School Diploma / GED / Secondary School or equivalent

Job Description:

This job is responsible for providing exceptional customer service to clients in an inbound call center environment. Key responsibilities include receiving calls from clients, branch offices, banking centers, and various internal associates and adhering to the bank's policies and procedures, while thinking critically to determine the best course of action to resolve the issue at hand. Job expectations include providing appropriate account maintenance and resolving client requests in a timely and accurate manner, while demonstrating empathy.

Responsibilities:

• Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information
• Handles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer service
• Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk
• Communicates effectively while offering empathy and demonstrating professionalism during all interactions with clients
• Navigates multiple systems to migrate clients to on-line and self-service delivery channels that enable constant account access

Skills:

• Account Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Active Listening
• Adaptability
• Problem Solving
• Risk Management
• Attention to Detail
• Business Acumen
• Valuation Ethics and Practice Standards

High School Diploma / GED / Secondary School or equivalent

This job is responsible for assisting the Compliance and Operational Risk officer team to execute second line of defense compliance and operational risk oversight for a Front Line Unit (FLU), Control Function, and Third Parties. Key responsibilities include ensuring requirements of the Global Compliance Enterprise Policy, the Operational Risk Management Enterprise Policy (collectively “the Policies”), the Compliance and Operational Risk Management Program and Standard Operating Procedures are implemented. Job expectations include identifying, challenging, escalating, and mitigating risks in a timely manner to provide independent challenge to FLU processes and controls.

Responsibilities:

• Assists in assessing risks, associated controls, and their effectiveness, driving compliance with applicable laws, rules, and regulations while adhering to policies and developing reporting and documentation
• Engages in activities to provide support to the Compliance and Operational Risk teams in order to provide independent compliance and operational risk oversight of Front Line Unit or Control Function performance and any related third party and vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively "the Policies") and the Compliance and Operational Risk Management Program and Standard Operating Procedures
• Supports the identification and escalation of problems or issues that arise, driving actions to address the root causes that lead to compliance risk issues and operational risk losses
• Assists in the development of independent risk management reporting for respective area(s) of coverage as input into management routines

Skills:

• Monitoring, Surveillance, and Testing
• Process Management
• Regulatory Compliance
• Reporting
• Risk Management
• Active Listening
• Attention to Detail
• Issue Management
• Policies, Procedures, and Guidelines Management
• Business Process Analysis
• Critical Thinking

This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within the risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities

Skills:

• Active Listening
• Adaptability
• Attention to Detail
• Collaboration
• Data Collection and Entry
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Planning
• Reporting
• Account Management
• Conflict Management
• Decision Making
• Inclusive Leadership
• Process Management

This job is responsible for operating insertion and printing equipment at a basic proficiency level for processing customer correspondence mailings. Key responsibilities include being production and quality focused in alignment with 5S Lean methodology and working in a high volume and demanding physical production environment. Job expectations include monitoring and executing on production plans by operating high speed manufacturing equipment.

Line of Business Job Description:

A first level position requiring the operation of insertion and printing equipment for processing customer statements and other customer communications for a world class statement processor. The position requires an individual who is production and quality focused and who is capable of working in a high volume and demanding continuous production environment. Associates will be exposed to 5S and Lean Principles and will be expected to comply and exhibit behaviors consistent with 5S and Lean. The individual must be a self-starter, able to be cross-trained on multiple pieces of equipment (high speed and low speed), a team player, organized, and results oriented with exceptional work habits. Physical stamina, flexibility in work schedule, and decision-making ability are also required. Position requires compliance with all department policies and safety regulations. This position will work under the direct supervision of the shift leader(s).

This area is a high security work environment. Smocks and steel toed shoes are required to be worn at all times.

2nd Shift Monday through Friday 3:30pm to 12:00am

Responsibilities:

• Operates insertion and printing equipment at a basic proficiency level while meeting production and quality standards under supervision
• Oversees machine set-up and inspects parts with precision prior to production initiating
• Stands for long periods and is able to push/pull/lift up to 50 pounds as required
• Executes routine quality inspections of printed and inserted material for accuracy and integrity
• Completes paperwork and day-to-day tasks in compliance with all policies, procedures, safety regulations, and 5S principles
• Communicates with department peers, supervisors, vendor representatives, and other departments to work effectively in a team environment
• Cross-trains on multiple pieces of equipment and in reconcilement functions as required
• Lasering of all plastic types assuring appropriate file selection.
• Scanning receipt and updating of job controls into the Card Tracking System.
• Verifying and validating accuracy of lasered data on the plastic.
• Inserting and mailing of all plastic types assuring appropriate file selection.
• Verifying and validating accuracy of inserted mailers.
• Counting, Verifying and Documenting vault card inventory levels.
• Print all audit reports from InfoPrint.

Required Qualifications:

• Must be able to stand for long periods of times (up to 8 hours) and lift up to 50 pounds
• Previous machine work machine.
• Experience working in a production environment
• Able to constantly stand for 8 hours
• Able to push/pull/lift up to 50 lbs. as required throughout each shift
• Capability to work effectively in a team environment
• Orderliness in personal work habits
• Demonstrated mechanical aptitude
• Ability to write and complete basic data forms associated with production activity
• Ability to read, understand, and comply with English language production documents
• Ability to comply with basic English language verbal instructions
• Basic knowledge of numeric keyboard. Basic PC skills
• Demonstrated ability to learn quickly
• Demonstrated listening and understanding capabilities and the ability to be cross-trained
• Requires an ability to make sound decisions, solve problems, and to exhibit a continuous process improvement orientation
• Aptitude to interpret data and take action
• Ability to communicate effectively

Desired Qualifications:

• 1+ year of production related experience
• Previous experience operating insertion and/or print equipment

Skills:

• Attention to Detail
• Collaboration
• Active Listening
• Adaptability
• Decision Making
• Problem Solving
• Critical Thinking
• Innovative Thinking
• Written Communications

For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.